Security Officer (Reception Based)

Mitie; Springfields; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie is seeking a Security Officer to join the Front of House Security Team at Springfields. The role is permanent with Mon-Fri 07:00–16:00, based on the Reception floor, and involves welcoming visitors, conducting bag searches, and maintaining site access control at Springfields site.

You will work with the Security Management Team, ensuring compliance with UK regulatory requirements and the Assignment Instructions. A front-line SIA licence is required or must be obtained.

Qualifications

• Previous security experience is required.
• Ability to follow written and oral instructions accurately.
• Strong interpersonal skills with visitors and staff.
• Ability to stand for long periods.
• Customer-service oriented security mindset.
• Ability to work independently within established guidelines.
• Effective communication with colleagues, the client and visitors.
• Ownership of your work environment to maintain a professional first impression.
• Hold or be willing to obtain an SIA licence.

Responsibilities

• To work as part of a team in delivering a first-class service within the contract.
• To support the Service Level Agreement, by ensuring that all site support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• To support the review of procedures and processes.
• To be aware of and ensure compliance with all policies and regulatory requirements as directed by the Security Manager.
• Fully complete all tasks relevant to your role on site as defined within the published Assignment Instructions (AI's).
• Proactively review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to hold or obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Skills

Security experience

Follow instructions

People skills

Stamina

Customer service mindset

Independent work

Communication

Ownership

SIA licence

Job description

-Mitie has a great opportunity for a Security Officer to join their Front of House Security Team at Springfields Fuels Ltd. This is a permanent role where you wil report into the Security Management Team on the contract. The hours for the role will be Monday - Friday, 07:00hrs - 16:00hrs.

As a Security Officer in this role, you will be based on the Reception floor area, here you will be part of a team, working alongside and supporting our two Security Receptionists. Within this role you will be the first point of contact at Westinghouse for all visitors, customers and stakeholders attending the Springfields site. The role will involve the welcoming of all personnel to Springfields, conducting searches of personal baggage/luggage and assisting in maintaing overall control of people and activity in the Reception area. Ensuring compliance with the Office for Nuclear Regulation is a key element of this role.

Objectives

• -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

Main Duties

Operations

• -To work as part of a team in delivering a first-class service within the contract.
• -To support the Service Level Agreement, by ensuring that all site support activities are carried out effectively.
• -To ensure all customer requests are dealt with efficiently and effectively.
• -To support the review of procedures and processes.
• -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Manager and in accordance with UK Law and Guidance bodies.
• -Fully and satisfactorily complete all tasks relevant to your role and duties on site as defined within the published Assignment Instructions (AI's).
• -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• -To be compliant with Industry and Statutory Legislation (you are required to hold or obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
• -Comply with legal obligations and safety requirements of the role.
• -Follow instructions and procedures appropriately without unnecessarily challenging authority.
• -Work in a systematic, methodology and orderly way.

Training

• -Fully and satisfactorily complete all required competency training.
• -To undertake additional training to ensure continuous self-development as directed by the Security Manager.
• -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• -You are required to renew your SIA licence 16 weeks before expiry.

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards.
• -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• -Use common sense and initiative if a situation appears to become threatening.
• -To maintain professional conduct in the face of difficult situations and challenging customers.
• -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• -Keep to schedules and demonstrate commitment to Mitie and the Client.

What we are looking for

• -Previous Security Experience
• -Ability to follow written and oral instructions accurately.
• -Ability to interact with a variety of people, including executive members, customers and contractors alike.
• -Ability to stand for long periods of time due to the nature of the role.
• -Ability to ensure a security driven mindset is applied whilst maintaining a customer service focus.
• -Ability to work independently within established guidelines.
• -Ability to communicate effectively with colleagues, the client and visitors to site.
• -Taking ownership of your work environment to ensure a professional first impression is portrayed to all personnel booking onto site.
• -Hold a current SIA licence or be willing to obtain one.