Security Officer

Mitie Group plc.; Filton; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie Group plc. is seeking a vigilant Security Response Officer to join our security team on site in the United Kingdom. You will protect employees, visitors, property and assets while delivering excellent customer service and swift incident response.

Role requires SIA licence, right to work in the UK, and eligibility for UK Security Clearance. Expect 2 days, 2 nights, 4 off shift patterns with upskilling payments as part of the package.

Qualifications

• Must hold or be working towards valid SIA licence.
• Strong communication and customer service skills.
• Ability to conduct routine patrols and respond to incidents.
• Experience with access control and visitor procedures.

Responsibilities

• Provide comprehensive security and incident response to protect people and assets.
• Conduct internal and external patrols in line with SOPs.
• Manage access control and visitor entry procedures.
• Carry out vehicle searches and enforce site regulations.
• Respond to security incidents and complete initial investigations.
• Maintain logs and incident reports accurately.

Skills

SIA Licence

Customer service

Communication

Patrols

Incident response

Job description

We are seeking a professional and proactive Security Response Officer to join our security team. The successful candidate will be responsible for providing a comprehensive security and incident response service, protecting employees, visitors, property, and assets while maintaining the highest standards of customer service.

The role requires a vigilant individual who can respond effectively to security, safety, and medical incidents, conduct routine patrols, manage access control activities, and support the overall safety and security of the site.

Applicants must hold or be working towards obtaining a valid SIA licence, have the right to work in the UK, and be eligible to obtain UK Security Clearance (SC).

Main Duties

Security Operations

• Prevent and deter unauthorised access to the site.
• Conduct internal and external security patrols in accordance with Assignment Instructions and Standard Operating Procedures (SOPs).
• Fire alarm systems, and other security equipment.
• Manage site access control systems and visitor entry procedures.
• Carry out vehicle searches and enforce site traffic and parking regulations.
• Manage keys and perform locking and unlocking duties as required.
• Operate radios, Body Worn Video (BWV), and other security equipment.
• Complete routine checks and tests of security equipment.
• Issue contractor permits and hot works tickets in accordance with site procedures.
• Respond to security incidents and conduct initial investigations where required.
• Maintain accurate records, logs, and incident reports.

Emergency Response

• Respond appropriately to fire alarms, security alarms, and emergency situations.
• Provide first response assistance during medical incidents whilst maintaining required competencies.
• Support site emergency procedures and evacuation processes.
• Participate as a member of confined space and rescue teams where required, maintaining all associated training and qualifications.

Health & Safety

• Support the safety and wellbeing of all employees, visitors, and contractors.
• Conduct fire alarm testing in accordance with site requirements.
• Identify, report, and record hazards, defects, and unsafe working practices.
• Ensure compliance with all Health & Safety policies and procedures.
• Promote a positive safety culture across the site.

Loss Prevention

• Report and document suspicious activity, damage, theft, vandalism, or property at risk.
• Assist in protecting customer assets and resources.
• Support environmental and energy-saving initiatives by identifying unnecessary lighting and unsecured areas during patrols.

Customer Service

• Deliver an exceptional level of customer service at all times.
• Provide assistance and information to site personnel, visitors, and contractors.
• Maintain the highest standards of personal presentation and professionalism.
• Answer telephone calls and enquiries professionally.
• Build positive working relationships with colleagues, site management, and stakeholders.

Administration & Compliance

• Complete all required paperwork and electronic reporting accurately and promptly.
• Conduct effective shift handovers and book-on procedures.
• Maintain compliance with Assignment Instructions, SOPs, and company policies.

Valid SIA Security Guarding, Door Supervision, or equivalent frontline licence (or currently working towards obtaining one).

• Right to work in the UK.
• Ability to obtain UK Security Clearance (SC).
• Must be aged 18 or over.
• Strong communication and customer service skills.
• Ability to remain calm and professional during incidents and emergencies.
• Good attention to detail and report-writing ability.
• Ability to work independently and as part of a team.
• Reasonable level of personal fitness.

Desirable Requirements

• Previous experience in a security response or corporate security environment.
• Experience conducting incident investigations and report writing.
• Knowledge of access control systems and alarm monitoring.
• Experience working within a high-security or regulated environment.

2 days 2 nights 4 off / Shift Pattern as Required

SIA Licence Required

Must be Eligible for UK Security Clearance (SC)

£14.21 ph + £275 per month upskill payments