Security Officer M&S Battlefield

Mitie; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in-store. You will be a calm, confident presence, delivering great service while protecting people, products and store assets.

Strong communication and interpersonal skills are essential, with a proactive approach and team-oriented mindset. Prior security experience and a valid SIA licence are preferred but not mandatory; a 5-year UK work history check is required.

Qualifications

• Previous security experience is preferred.
• A valid SIA license is desirable, although not essential.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Act as a visible security presence in-store to protect customers, colleagues and assets.
• Prevent loss and respond to incidents, identifying risks and supporting safe ways of working.
• Utilise store technology and body-worn cameras to support incident management and store operations.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store teams to maintain high standards and deliver excellent service.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Customer service

Proactive mindset

Team player

Job description

The officer will require to have access to a vehicle due to the store location

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

This is a role where service, safety and professionalism come together every single day.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme