Security Officer Days 56hrs - Midsummer Place

Savills Company; Milton Keynes; On-site; GBP 37,000 - 42,000; Full time

Job summary

Savills is seeking a Security Officer in the United Kingdom to support the security team at our site. You will be the public face of the security team, delivering a world-class service to visitors and tenants while maintaining professional standards.

You will patrol the site, handle incidents, and ensure compliance with centre policies. A Front Line SIA licence and First Aid qualification are essential, with CCTV licence desirable.

Qualifications

• Front Line SIA licence is essential and must be maintained.
• Experience in a customer-focused security environment is required.
• First aid qualification or willingness to obtain it.
• CCTV SIA licence is desirable for the role.

Responsibilities

• Interact with visitors and tenants delivering world-class customer service.
• Carry out patrols and follow the site security strategy.
• Ensure compliance with procedures and liaise with authorities.
• Respond promptly to security issues and incidents.
• Maintain professional grooming and adhere to uniform policy.
• Operate radio systems and keep accurate records.

Skills

Communication

Customer focus

Unsupervised work

Calm under pressure

Professional appearance

Flexible schedule

Shift work

Transport access

Education

Front Line SIA licence

First aid qualification

CCTV SIA licence

Security qualification (desired)

Job description

Purpose of the Role

The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.

You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.

You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.

Key Responsibilities

• To be part of a team in a roster pattern.
• To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
• Carry out regular patrols of the centre as detailed in the security assignment instructions being proactive and always following the company security strategy.
• Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
• To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
• Ensuring all incidents are managed in accordance with company and centre policies and procedures.
• Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
• Always maintain continuous monitoring of centre radio systems adhering to correct radio procedures.
• Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.

Skills, Knowledge and Experience

Person specification:

• Good verbal and written communication skills. Able to articulate clearly and credibly with the centre management, senior managers and all staff.
• Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role.
• Capability to work unsupervised and take responsibility.
• Aptitude to remain calm under pressure.
• Smart appearance.
• Flexible/Can do attitude.
• Smart appearance.
• Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.

Qualifications and experience:

Essential:

• Front Line SIA licence.
• Experience of working in a customer focused environment.
• First aid qualified or willing to work towards qualification.

Desirable:

• CCTV SIA licence.
• Professional or further qualification in security.

Working Hours - 56 hours per week- working a 7 on 3 off 7 on 4off days , nights weekends

Salary - £13.06 p/h