Security Officer

NakedK9 Design, LLC; Truro; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated security team at a leading healthcare provider in Cornwall, where your role will be vital in ensuring safety and support for patients and staff alike. This position demands excellent communication skills and the ability to handle challenging situations with composure. As a security officer, you will engage in a variety of duties, from high-profile guarding to incident management, all while working in a supportive environment that values your growth and development. Embrace the opportunity to make a difference in the community while enjoying the stunning natural beauty and outdoor activities that Truro has to offer.

Benefits

Comprehensive Training

Supportive Working Environment

Career Development Opportunities

Qualifications

• Excellent communication skills are essential for interacting with hospital users.
• Ability to manage conflict and provide physical intervention when necessary.

Responsibilities

• Provide support and guidance to patients and visitors for a safe experience.
• Respond to and manage incidents, including volatile situations.

Skills

Communication Skills

Conflict Management

Decision Making

IT Literacy

Education

Healthcare Security Officer Qualification

SIA License

Tools

DBS Check

Full UK Driving License

Job description

You will be joining our security team as one of our valued officers whose role will be to assist the Royal Cornwall Hospital provide excellent healthcare to our inpatients and outpatients while they are using our services. You will be available to provide support, help, and guidance to our patients and visitors to ensure that their time with us is a safe and trouble-free experience. Working closely with medical and nursing staff, you will be part of the team who will help them to enjoy their working experience by always being available to provide support and protection to them when they are called on to work with patients who become troublesome or demanding due to their medical condition.

You will possess an approachable manner and be courteous and knowledgeable when communicating with hospital users. Decision making will be one of your strengths when called to attend and provide support with difficult situations which can either be intentional acts by volatile individuals or problems caused by clinically related challenging behavior. You will need to have excellent communication skills both verbal and written and be able to demonstrate a reasonable level of IT literacy. Due to the diverse service demands of healthcare provision, female applicants with previous security-related experience are actively encouraged to join our team.

As an NHS security officer, you will provide a wide range of duties which will require a customer-focused approach. You will provide a timely response to support patients, visitors, members of the public, and hospital staff across a broad range of issues. You may be involved daily in high-level impact and intense situations, requiring the regular use of conflict management and physical intervention, resulting in this being a physical and mentally demanding role. To support you in carrying out these duties, each officer will be expected to successfully attend the Physical Intervention Training qualification course.

You will undertake the normal wide range of general security tasks which will include (but not be limited to) high profile guarding and patrol duties, key holding, locking and unlocking procedures, responding to and managing incidents including potentially volatile situations. Your duties will require you to hold a current, clean full UK driving license and ideally you will hold a current SIA license and/or be willing to work towards achieving a Healthcare Security Officer’s qualification. This post will also require a DBS check to an enhanced level. You will receive a full range of induction and training into the Trust and your work. You will work a rotational shift pattern, which will attract unsocial hours and weekend working enhancements.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle, and West Cornwall Hospital Penzance, our staff and services are available across the region. The Trust employs 5,000+ staff, has a budget of around £380 million and 750 beds.

We work with health and social care organisations including NHS Kernow and NHS England to ensure local healthcare needs are met. We provide acute medical, surgical, and specialist services to around 500,000 which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges, and universities (including adult education), it is the ideal place for families and for you to develop your own career.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

1. Identity Checks
2. Professional registration and qualification checks
3. Employment history and reference checks
4. Occupational Health clearance
5. Satisfactory Disclosure and Barring Service check
6. Right to work in the UK

For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

Please note this is a physical security officer role and not cyber security. We are not able to offer sponsorship for this role.