Security Officer Royal Cornwall Hospitals NHS Trust

NakedK9 Design, LLC; Truro; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dedicated security team in a vital role supporting healthcare services at a prominent hospital. As an NHS security officer, you will ensure the safety and well-being of patients, visitors, and staff, handling challenging situations with professionalism and care. This physically and mentally demanding position requires excellent communication, conflict management skills, and a commitment to training. With a focus on customer service, you'll be an integral part of a team that makes a real difference in people's lives. If you're ready to take on this rewarding challenge, we encourage you to apply and contribute to the healthcare community.

Qualifications

• Strong communication and decision-making skills are essential.
• Previous security-related experience is encouraged, especially for female applicants.

Responsibilities

• Provide support and guidance to patients and visitors for a safe experience.
• Respond to incidents, manage volatile situations, and perform security tasks.

Skills

Excellent communication skills

Decision making

Conflict management

Physical intervention skills

IT literacy

Education

Healthcare Security Officer qualification

SIA license

Tools

DBS check

Full UK driving license

Job description

You will be joining our security team as one of our valued officers whose role will be to assist the Royal Cornwall Hospital provide excellent healthcare to our inpatients and outpatient while they are using our services. You will be available to provide support, help and guidance to our patients and visitors to ensure that their time with us is a safe and trouble-free experience. Working closely with medical and nursing staff you will be part of the team who will help them to enjoy their working experience by always being available to provide support and protection to them when they are called on to work with patients who become troublesome or demanding due to their medical condition. You will possess an approachable manner and be courteous and knowledgeable when communicating with hospital users. Decision making will be one of your strengths when called to attend and provide support with difficult situations which can either be intentional acts by volatile individuals or problems caused by clinically related challenging behavior. You will need to have excellent communication skills both verbal and written and be able to demonstrate a reasonable level of IT literacy. Due to the diverse service demands of healthcare provision, female applicants with previous security-related experience are actively encouraged to join our team.

As an NHS security officer, you will provide a wide range of duties which will require a customer focused approach. You will provide a timely response to support patients, visitors, members of the public and hospital staff across a broad range of issues. You may be involved daily in high level impact and intense situations, requiring the regular use of conflict management and physical intervention, resulting in this being a physical and mentally demanding role. To support you in carrying out these duties each officer will be expected to successfully attend the Physical Intervention Training qualification course. You will undertake the normal wide range of general security tasks which will include (but not be limited to) high profile guarding and patrol duties, key holding, locking and unlock procedures, responding to and managing incidents including potentially volatile situations. Your duties will require you to hold a current, clean full UK driving license and ideally you will hold a current SIA license and/or be willing to work towards achieving a Healthcare Security Officer’s qualification. This post will also require a DBS check to an enhanced level. You will receive a full range of induction and training into the Trust and your work. You will work a rotational shift pattern, which will attract unsocial hours and weekend working enhancements.

The Trust employs 5,000+ staff, has a budget of around £380 million and 750 beds. We work with health and social care organisations including NHS Kernow and NHS England to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000 which can increase significantly during busy holiday periods.

Please note this is a physical security officer role and not cyber security. We are not able to offer sponsorship for this role.

To be an employee of the NHS you need to successfully complete the following:

1. Identity Checks
2. Professional registration and qualification checks
3. Employment history and reference checks
4. Occupational Health clearance
5. Satisfactory Disclosure and Barring Service check
6. Right to work in the UK

We reserve the right to close this advert early. This advert closes on Wednesday 15 Jan 2025.