Guest Safety / Security Officer

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Uniform provided

Free Parking

Staff discounts across Resorts World

Staff discounts across NEC Campus

Company funded training

Job summary

Genting UK Ltd, operating Resorts World Birmingham, seeks a Guest Safety Host / Security Officer to maintain safety and service for guests on site. You will work 40 hours per week in a full-time, day/night shift pattern, with on-site duties and uniform provided.

You will hold SIA DS and CCTV licences, demonstrate excellent guest service, handle conflicts, and communicate effectively with a diverse guest group.

Qualifications

• Experience in a similar guest safety or security role.
• SIA DS and CCTV licences are required.
• Excellent people skills and guest service.
• Ability to manage conflict and diffuse situations.
• Clear communication at all levels.
• IT literacy and First Aid training.
• Own transport preferred.

Responsibilities

• Ensure high standards of guest safety and guest service.
• Protect guests and property through vigilant security.
• Respond to incidents and de-escalate conflicts.
• Communicate clearly with colleagues and guests.
• Complete relevant security logs and reports.

Skills

SIA DS & CCTV Licences

People skills

Conflict management

Clear communication

IT literate

First Aid trained

Own transport

Job description

We are currently seeking highly motivated individuals to work as a member of the on-site Guest Safety team ensuring that Resorts World Birmingham is safe & secure at all times.

As a Guest Safety Host / Security Officer, you will ensure exemplary standards of Guest Safety and Guest Service are provided to the guests at all times.

Weekly Hours: 40

Full Time Role

Shift Work: Both Day & Night Shifts

Qualifications & Experience:

• Working in a similar role / environment
• SIA DS & CCTV Licences a requirement for this role.
• Demonstrate excellent people skills / guest service
• Manage and deal with conflict in order to diffuse situations
• Ability to communicate clearly and appropriately at all levels and within a diverse range of guests
• IT literate
• First Aid trained
• Own transport

What do we offer?

• Full training
• Uniform provided
• Free Parking
• Numerous discounts across Resorts World Birmingham and the NEC campus

What We Can Offer:

• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.