Security Officer

B&M Retail; Mountain Ash; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discount in our stores

Colleague portal discount

Hospitality & much more

Job summary

B&M in Llanishen is seeking a confident Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience.

The role is full-time and permanent with day, evening and weekend shifts across a busy retail environment. You will work closely with the Store Management Team to prevent loss, manage risk and uphold safety and professionalism.

Qualifications

• Experience delivering a safe and welcoming customer experience.
• Ability to follow procedures and stay composed in challenging situations.
• Strong verbal and written communication skills.
• Confident handling difficult conversations with professionalism.
• Sound judgement, honesty and integrity.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

CCTV monitoring

Customer service

Communication skills

Conflict management

Team player

Tools

CCTV systems

Job description

Are you a confident and professional Retail Security Officer? Do you enjoy safeguarding people, products, and store environments while delivering a welcoming customer experience? Join our team in Llanishen and make a real difference! In this role, you'll be trusted with responsibility and play a vital role in safeguarding the store. Working closely with the Store Management Team, you'll help prevent loss, manage risk and maintain high standards of safety and professionalism. This is a full-time, permanent role with flexibility to work across daytime, evening and weekend shifts - ideal for someone who enjoys variety, responsibility and being an integral part of the store team.

What you'll be doing.

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Why B&M?

There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career. You'll be joining a business that values integrity, teamwork and personal development where your contribution genuinely matters.

• discount in our stores
• a colleague portal offering discount for numerous retailers
• hospitality & much more

Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.