Security Officer

Virgin Hotels Edinburgh; London Borough of Hackney; Presencial; GBP 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Health cash plan

Wagestream

Family policies

Discounted rooms

Meals provided

Employee assistance program

Cycle2Work

Volunteer leave

Free Code membership

Learning & development

Descripción de la vacante

Virgin Hotels London-Shoreditch is seeking a Security Officer who can maintain a visible, approachable presence while upholding hotel safety protocols. You will safeguard guests, staff and premises, and respond calmly in high-pressure situations.

The role requires fluent English, excellent interpersonal skills, and the ability to multitask in a fast-paced environment. You will work as part of the hotel team, support door supervisors and managers, and contribute to an inclusive, guest-first

Formación

• Strong communication skills in English and the ability to communicate effectively at all levels.
• Ability to multitask in a fast-paced hotel environment.
• Experience in a public-facing or guest-facing role is preferred.

Responsabilidades

• Follow the security manual and hotel safety protocols.
• Report incidents with written documentation.
• Maintain a visible security presence and assist guests and staff as needed.
• Cooperate with police and other agencies when required.

Conocimientos

Strong communication

Multitasking

Teamwork

Educación

High School Diploma or equivalent

Descripción del empleo

Your mission:

Should you choose to accept it…

We are recruiting for a Security Officer with a passion for ensuring safety, a professional yet approachable demeanour, and a commitment to providing exceptional protection services.

We are now fully operational at Virgin Hotel London Shoreditch, and your role will be essential in safeguarding the premises, guests, and staff, while creating a welcoming and secure environment for everyone.

As a Security Officer, you will maintain a visible and vigilant presence, ensuring all security protocols are upheld while remaining approachable and helpful. Your role is crucial in creating a safe space where guests feel at ease, allowing them to enjoy their stay without worry.

You must possess a fluent level of English, with the ability to communicate effectively at all levels, and demonstrate a calm, confident approach to security.

Why work with Virgin Hotels:

• A paid day off for your birthday!?
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.?
• Wagestream - access your pay early!?
• Generous family friendly policies and allowances?
• Discounted Room Rates?
• Teammate meals provided?
• Employee Assistance Program?
• Cycle2Work scheme?
• Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate.?
• Free Code membership for 3 months – up to 50% off of your favourite London restaurants, bars and hotels for you to enjoy in your downtime.?
• Learning & Development Opportunities?

We will provide you with the platform to show your skills, all you need to do is perform!?

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognise that every team member contributes to the whole hotel's success. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.?

The Hotel:

Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighborhoods.

Role Responsibilities:

What exactly you will be doing…

• Follow the security manual and hotel safety protocols.
• Ensure compliance with licensing objectives at Virgin Hotels London Shoreditch.
• Report for duty punctually with a professional appearance.
• Perform assigned duties based on event-specific instructions.
• Document incidents and occurrences in written reports.
• Know the locations of firefighting equipment and execute evacuation procedures effectively.
• Hold first aid certification and administer it as needed.
• Patrol public areas regularly, supporting door supervisors and bar managers, especially during busy hours.
• Serve as a response point for security-related incidents involving guests or staff.
• Impartially report incidents, regardless of individuals or consequences involved, to support accurate decision-making.
• Maintain fair and compassionate judgment, without discrimination based on race, gender, religion, or other personal attributes.
• Continuously improve personal skills through training opportunities.
• Assist police and other government agencies with investigations, respecting the Data Protection Act of 1998.
• Seek guidance from the Duty Manager or the Safety and Security Manager when needed.
• Adhere to and maintain confidentiality regarding all event security arrangements.
• Refuse access to individuals who may pose a legal risk to the event organiser.
• Resolve conflicts with tact and diplomacy, using minimum force only when necessary.

General Responsibilities

• Maintain open communication with all hotel departments.
• Support guest engagement and name usage, contributing to a friendly, professional environment.
• Uphold Virgins core values and attend required training sessions.
• Ensure compliance with company policies and uphold exceptional guest satisfaction.
• Maintain proper conduct, dress code, and appearance standards.

Health & Safety

• Report hazards and ensure they are promptly addressed.
• Work safely, minimising risks of harm to self and others.
• Keep the work area clean, reporting any defective materials or equipment.

Position Requirements

• Familiarity with hotel emergency procedures, security protocols, and health and safety policies.
• Competency in IT and training programs is valuable.
• Must be well-groomed, detail-oriented, and capable of multitasking in a high-pressure environment.
• Strong communication skills in English, with the ability to work both independently and in a team.

Job Knowledge & Skills

• Current right to work in the UK?
• High School Diploma or equivalent.
• At least one year in a public-facing role, ideally within a hotel environment.
• Strong interpersonal skills, with a friendly and approachable demeanour.
• Ability to multitask and maintain attention to detail in a fast-paced setting.
• Positive attitude, self-motivation, and flexibility with working hours.

We believe that our team should be reflective of the world. We welcome all, regardless of race ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs, or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.

Virgin Hotels London-Shoreditch is the eighth Virgin Hotels Property, and second in the UK, nestled in the vibrant Shoreditch neighbourhood.? Blending heartfelt service, exceptional value and unique hospitality, the hotel brings a playful yet luxurious vibe to the vibrant heart of London’s East End.?

We’re passionate about creating brilliant experiences that make peoples’ lives better, and there’s nothing more honourable than that.? We believe that great culture & people translate into irresistible experiences for teammates and guests alike.?

Inspired by a “Screw It Let’s Do It” attitude that Sir Richard Branson’s global group has pioneered for over 40 years, we’ve not only reimagined what a boutique hotel looks like, but what it can do.?

Are you ready to join the most irresistible hotel in London??