Security Officer

OCS Group limited; Gloucester; On-site; GBP 14,000 - 21,000; Full time

Job summary

OCS UK & Ireland is seeking a Security Guard to ensure a safe and secure working environment for visitors and staff. You will provide excellent customer service, maintain confidentiality, and manage building access on a shift pattern of 4 days on, 4 days off, including nights.

The role requires SIA licences, CCTV experience, and first aid qualification, with a strong emphasis on punctuality, professionalism and the ability to work both independently and as part of a team.

Qualifications

• Customer service experience is essential.
• Written and verbal communication to meet deliverables.
• Ability to prioritise tasks and work under pressure.

Responsibilities

• Demonstrate a high level of customer service and professional presentation.
• Maintain confidentiality at all times.
• Control access/egress to buildings and manage visitor flow.
• Be aware of protests and respond/escalate appropriately.
• Assist staff, guests and contractors with information and directions.
• Follow operating procedures at all times.
• Participate in any staff welfare or development programmes.
• Use radios/phones clearly and confidently.
• Maintain accurate records/logs and submit reports.

Skills

Customer service

Communication

Situational awareness

Punctuality

Teamwork

Tools

Word

Teams

Outlook

Job description

Please note, this position requires an enhanced national security clearance before commencing employment. Role overview: This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this. This position is on a shift basis, 4 on 4 off days/nights.

What you'll do:

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required
• Ability to obtain & maintain national security clearance
• SIA Licence - Security Guard
• SIA Licence - CCTV
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)