Security Officer

Manchester Arndale; Gloucester; Remote; GBP 22,000 - 28,000; Full time

Job summary

OCS UK & Ireland seeks a Security Officer in Gloucester on a 4 on 4 off days/nights shift. The role requires you to maintain high standards of customer service, confidentiality, and situational awareness while managing access/egress and monitoring for protests or incidents.

You must hold an SIA Licence (Security Guard and CCTV), have first aid, and be able to obtain national security clearance. You will record logs, follow procedures, and work both independently and as part of a team.

Qualifications

• SIA Licence required for Security Guard role.
• SIA Licence required for CCTV monitoring.
• First aid qualification required.
• Customer service experience essential.
• Good written/verbal communication.
• Experience using IT software (Word, Teams, Outlook).

Responsibilities

• Demonstrate a high level of customer service, professionalism and confidentiality at all times.
• Maintain situational awareness and monitor access/egress to buildings.
• Respond to protests or demonstrations and escalate as appropriate.
• Assist staff, guests and contractors with information and directions.
• Follow operating procedures and complete required records/logs.
• Support during major incidents and maintain uniform and SIA licence visibility.
• Participate in mandatory training and development programs.

Skills

SIA Licence – Security Guard

SIA Licence – CCTV

First aid

Customer service

IT tools (Word, Teams, Outlook)

Reliability

Punctuality

Team collaboration

Tools

Word

Teams

Outlook

Job description

About The Role:

Please note, this position requires an enhanced national security clearance before commencing employment.

Role overview:

This position is on a shift basis, 4 on 4 off days/nights
What you'll do:

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records/logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio/phones) in a confident and clear manner.
• Carry out any other reasonable request as required

Who you'll be:

• Ability to obtain & maintain national security clearance
• SIA Licence – Security Guard
• SIA Licence – CCTV
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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