Security Officer

Serco; Colney; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays

Pension 6%

Training and development

Health and wellbeing

Discounts

Charity volunteering

Employee networks

Job summary

Serco is recruiting a Security Officer for the Healthcare team at Norfolk and Norwich University Hospital in Norwich. You’ll be a visible presence across hospital sites, protecting people, property and services while responding to incidents with professionalism, care and confidence.

The role includes routine patrols, monitoring CCTV and control room systems, incident reporting, and serving as an ambassador for Serco and the NHS. A valid SIA licence and First Aid qualification are required.

Qualifications

• A valid SIA Security or Door Supervisor licence (CCTV licence desirable).
• A current First Aid qualification in line with SIA requirements.
• Experience working in a customer-facing security role, ideally within healthcare or a similar environment.
• Strong communication skills and the ability to remain calm under pressure.
• A team-focused mindset, with confidence using IT systems and writing clear reports.

Responsibilities

• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries.
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents.
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible.
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels.
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures.
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care.

Skills

SIA Licence

CCTV licence

First Aid

Customer-facing security

Communication skills

IT systems

Report writing

Job description

Location: Norfolk and Norwich University Hospital, Norwich, NR4 7UY

Salary: £27,649 per annum plus enhancements and excellent benefits

Schedule: Permanent, Full-time, 12-hour shifts, 4 on and 4 off

Ready to impact a better future?

As a Security Officer in our Healthcare team, you’ll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.

You’ll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.

What You’ll Do As a Security Officer

You’ll be entrusted to:

• Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
• Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
• Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
• Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
• Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
• Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care

Does this sound like you?

You’ll be a great fit for this role if you have:

• A valid SIA Security or Door Supervisor licence (CCTV licence desirable)
• A current First Aid qualification in line with SIA requirements
• Experience working in a customer-facing security role, ideally within healthcare or a similar environment
• Strong communication skills and the ability to remain calm under pressure
• A team-focused mindset, with confidence using IT systems and writing clear reports

Vetting and Checks

For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Let's impact a better future, together.