Security Officer

Seminole Gaming; Bristol; On-site; GBP 21,000 - 32,000; Full time

Job summary

Seminole Gaming is seeking a security professional to provide coverage and protect patrons and team members on-site. The role requires strong guest service, reporting, and adherence to gaming regulations. Candidates must meet licensure requirements, pass background checks, and be able to work flexible shifts.

This position emphasizes a safety-first mindset, professional communication, and the ability to respond to emergencies while maintaining the property’s integrity and guest experience.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of guest service experience; 1 year security experience preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Virginia Lottery.
• Must pass background check and drug screening.

Responsibilities

• Maintain security across the property.
• Ensure safety of patrons and employees during shifts.
• Safeguard company assets during shifts.
• Prepare detailed, clear incident reports.
• Uphold company mission and values.
• Enforce internal controls and gaming regulations.
• Assist in emergencies.
• Assist patrons with inquiries and directions.
• Read and comprehend documentation, training materials and policy information.
• Assist sick or injured guests or team members.
• Communicate politely and professionally with guests and team members.
• Use radios, computers and other job tools.
• Stand for extended periods.
• Communicate clearly in English with guests.
• Follow company policies and guidelines.

Skills

Guest service

Communication

Security procedures

Report writing

Computer literacy

Licensing/compliance

Education

High School Diploma or equivalent

Tools

None

Job description

Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maintain security throughout the entire property.
• Responsible for the security and safety of patrons and employees during assigned shift.
• Safeguards Company assets during shift times.
• Prepare detailed incident reports in a clear and precise manner.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Enforces policies and procedures as they apply to the Internal Controls and Gaming Regulations during their assigned shifts.
• Assists in the event of an emergency.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions, and escorting them if necessary.
• Perform work regularly and adheres to all Virginia Lottery Regulations, Available to work different types of events with varying time schedules, on varying days as needed.
• Read and comprehend all necessary documentation, training materials and policy information.
• Assist sick or injured guests and or team members.
• Communicate courteously, effectively, and professionally with guests and all levels of team members.
• Use tools and equipment such as, radios, computers, and other tools specific to the position.
• Stand for extended periods of time.
• Communicate clearly, in English, with guests in a professional manner.
• Work within Company established policies/guidelines.

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. One (1) year of security related experience preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry strongly preferred.
• Must be at least twenty-one (21) years of age.
• Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Knowledge of computer applications to compose clear, concise, and accurate reports.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.