Security Officer

Metropolitan Gaming; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel/retail perks

Pension & life insurance

Food discount

Season ticket loan

Cycle to work

Refer a friend bonus

Job summary

Metropolitan Gaming in Greater London is seeking a Security Officer to safeguard our venue while greeting guests with a professional demeanour. You will play a crucial role in creating a welcoming environment and ensuring safety.

You will perform patrols, verify ages under Challenge 21, provide first aid if needed, assist with evacuations, monitor vulnerabilities, and support management on health and safety during events. You will collaborate with teams to deliver smooth operations.

Qualifications

• Exceptional customer service skills and a professional demeanour.
• Adherence to Challenge 21 requirements and age verification.
• Ability to identify guest vulnerabilities and respond appropriately.

Responsibilities

• Greet patrons in a friendly, professional manner and maintain a welcoming atmosphere.
• Implement strict age verification procedures under Challenge 21.
• Conduct regular security patrols to deter threats and protect patrons and staff.
• Provide prompt first aid and assist during incidents until medical help arrives.
• Assist with evacuations during emergencies and ensure safety.
• Identify potential vulnerabilities and address them to keep guests safe.
• Escort cashiers to secure funds within the venue.
• Perform random searches at entrances to enhance security without affecting guest experience.
• Support management with staff searches when required.
• Monitor attendance, searches, and Challenge 21 compliance; keep reports updated.
• Attend briefings and monthly team meetings to stay aligned with security efforts.
• Assist with health and safety risk assessments and legal obligations for events.
• Coordinate with suppliers, handle client queries, and troubleshoot during events.
• Perform other duties as assigned by management.

Skills

Customer service

Challenge 21 compliance

Security patrols

First aid

Evacuation procedures

Vulnerability identification

Cashier escort

Random searches

Staff searches

Monitoring & reporting

Team participation

Health & safety

Client support

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.

Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, youcan also:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.

Main Responsibilities

• Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
• Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.
• Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.
• First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.
• Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.
• Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well‑being.
• Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.
• Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.
• Staff Searches: Assist management with staff searches when required.
• Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.
• Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team's efforts.
• Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.
• Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.
• Additional Responsibilities: Perform other duties as assigned by management.

Service Behaviours

Our Security Officers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Security Officers will spend a large portion of their shift on their feet working directly with the public.