Security Manager

Mitie Group plc.; Test Valley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

On-site gym

Store discounts

Cycle-to-Work

Free online GP

Staff discounts

Job summary

Mitie Group plc is seeking a Site Security Manager to lead security operations at a high-profile retail site in Eastleigh. The role requires daily interaction with stakeholders to ensure safety, continuity, and a best-in-class security service that aligns with client expectations and values.

The successful candidate will manage and develop a mixed-skilled security team, uphold site policies, monitor KPI performance, and keep the client fully briefed on all security issues.

Qualifications

• Proven experience in a similar corporate/retail security management role.
• Strong leadership, communication, and stakeholder management.
• Experience managing client senior relationships; knowledge of physical security systems.
• SIA licence (Front Line or Non-Front Line) is essential.

Responsibilities

• Lead and develop on-site security team to deliver proactive service.
• Build relationships with client stakeholders; primary security contact.
• Ensure policy compliance with client requirements and regulations.
• Conduct risk assessments, site audits, and incident investigations.
• Coordinate incident response and crisis management procedures.
• Maintain accurate reporting and security records.

Skills

SIA licence

Leadership

Stakeholder management

Client relationship management

Communication skills

Security systems knowledge

Education

Relevant security qualifications

Tools

Access control systems

Merlin patrol system

Job description

Mitie are seeking an experienced and highly professional Site Security Manager to lead and oversee all security operations at a high-profile client site within the retail sector. This is a client-integrated role, requiring daily interaction with key stakeholders, ensuring the safety, security, and continuity of operations across the site.

The successful candidate will be responsible for delivering a best-in-class security service, maintaining compliance, and fostering a strong security culture aligned with the client's expectations and values.

A fantastic opportunity has arisen for a Security Manager at a strategic retail client Corporate Head Office, situated in Eastleigh.

The Security Manager will manage and develop the mixed-skilled Security team in all areas of Security and maintain close working relations with clients, other stakeholders and the Security Team Leader. They will be expected to effectively manage all aspects of Security for the building and ensure that the team are working in line with site policies and procedures to a high standard by monitoring performance levels against set client KPI's. Maintain that the Client is fully briefed and updated regarding any Security related issues that arise.

Key Responsibilities

• Lead, manage, and develop the on-site security team to deliver a proactive and effective security service.
• Build and maintain strong relationships with client stakeholders and act as the primary point of contact for all security matters.
• Ensure compliance with client policies, legal requirements, and industry best practices.
• Conduct regular risk assessments, site audits, and incident investigations.
• Coordinate incident response and crisis management procedures when required.
• Maintain accurate reporting, documentation, and security records.
• Deliver continuous improvement across all security functions in line with evolving site and business needs.
• Develop, promote, and maintain a high standard of customer service within the team, ensuring a consistently positive customer experience.

Main Duties

• The Security Manager is responsible for the overall delivery of the physical security contract, all administrative and personnel matters relating to Mitie site security employees and reports to Mitie's local Operations Manager, and Senior Operations Manager.
• The Security Manager is responsible for creating, implementing, and enforcement of site security policy and procedures and ensuring all Standard Operating Procedures (SOPs)are coherent and up to date.
• The Security Manager is responsible for overseeing the day-to-day physical security operation on behalf of the client. The Security manager has the responsibility for ensuring the effective and efficient discharge of duties by the Security Control Room, all site manned guarding staff and is responsible for the administration of the Access Control System, and Merlin patrol system.
• Reporting - All security related incidents are relayed to the responsible person and other interested parties with an incident report to be sent within three hours of the conclusion of the event.
• The Security Manager conducts workplace investigations and controls data on behalf of the client and is responsible for administration of all manned guarding personnel matters.
• Reporting - All security related incidents are relayed to the responsible person and other interested parties with an incident report to be sent within three hours of the conclusion of the event.

Qualifications

Proven experience in a similar role, ideally within a corporate or retail security management environment.

• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and stakeholder management abilities.
• Experience in managing client relationships at a senior level.
• Knowledge of physical security systems, procedures, and regulatory compliance.
• SIA licence (Front Line or Non-Front Line) is essential.
• Relevant security or risk management qualifications are desirable.
• Proven experience in leading customer service excellence, consistently delivering exceptional standards and creating positive customer experiences.

Experience

Have worked in the security industry for 5+ years

• Hold a current SIA front line license at a minimum of Security Guarding level.
• Hold a current SIA CCTV license (Desirable)

What We Offer you

• 50-hour working week with opportunities for professional development
• High-profile client environment within the retail sector
• Supportive and collaborative team culture
• Opportunity to make a significant impact in a critical role
• Free on-site gym access
• Discounts across 100+ high street stores
• Staff discounts at a leading UK DIY retailer (post-probation)
• Cycle-to-Work scheme (via both Mitie and the client)
• Free online GP access service