Site Security Manager

Mitie Cleaning & Hygiene Services; Eastleigh; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Free on-site gym access

Staff discounts at high street stores

Cycle-to-Work scheme

Salary Finance benefits

Choices lifestyle platform

Job summary

Mitie Cleaning & Hygiene Services invites applications for a Site Security Manager at a high-profile retail client site in Eastleigh. You will lead the on-site security team, manage client relationships at senior level, and ensure security operations align with policies and KPI targets.

The role demands 5+ years in security, an SIA Front Line license, strong leadership, and excellent stakeholder management. It offers a supportive team, a structured career path, and extensive employee benefits.

Qualifications

• Minimum 5+ years in security industry.
• Must hold a current SIA Front Line licence (Security Guarding).
• CCTV licence is desirable but not essential.

Responsibilities

• Lead on-site security team to deliver proactive security services.
• Manage client relationships at senior level and act as primary security contact.
• Ensure compliance with client policies, legal requirements and SOPs.
• Conduct risk assessments, site audits and incident investigations.
• Coordinate incident response and crisis management.
• Maintain accurate reporting and security records.

Skills

Leadership

Security management

Stakeholder management

Communication

Team development

Education

SIA Front Line License

SIA CCTV License (Desirable)

Tools

Access Control System

Merlin patrol system

Job description

Better places, thriving communities.

Job Advertisement: Site Security Manager

Location: Eastleigh

Hours: Full-time, 50 hours per week

Contract Type: Permanent

About The Role

Mitie are seeking an experienced and highly professional Site Security Manager to lead and oversee all security operations at a high-profile client site within the retail sector. This is a client-integrated role, requiring daily interaction with key stakeholders, ensuring the safety, security, and continuity of operations across the site.

The successful candidate will be responsible for delivering a best-in-class security service, maintaining compliance, and fostering a strong security culture aligned with the client's expectations and values.

Key Responsibilities

• Lead, manage, and develop the on-site security team to deliver a proactive and effective security service.
• Build and maintain strong relationships with client stakeholders and act as the primary point of contact for all security matters.
• Ensure compliance with client policies, legal requirements, and industry best practices.
• Conduct regular risk assessments, site audits, and incident investigations.
• Coordinate incident response and crisis management procedures when required.
• Maintain accurate reporting, documentation, and security records.
• Deliver continuous improvement across all security functions in line with evolving site and business needs.
• Develop, promote, and maintain a high standard of customer service within the team, ensuring a consistently positive customer experience.

What We're Looking For

• Proven experience in a similar role, ideally within a corporate or retail security management environment.
• Strong leadership and team management skills.
• Exceptional communication, interpersonal, and stakeholder management abilities.
• Experience in managing client relationships at a senior level.
• Knowledge of physical security systems, procedures, and regulatory compliance.
• SIA licence (Front Line or Non-Front Line) is essential.
• Relevant security or risk management qualifications are desirable.
• Proven experience in leading customer service excellence, consistently delivering exceptional standards and creating positive customer experiences.

What We Offer You

• 50-hour working week with opportunities for professional development
• High-profile client environment within the retail sector
• Supportive and collaborative team culture
• Opportunity to make a significant impact in a critical role
• Free on-site gym access
• Discounts across 100+ high street stores
• Staff discounts at a leading UK DIY retailer (post-probation)
• Cycle-to-Work scheme (via both Mitie and the client)
• Free online GP access service

Job Overview

A fantastic opportunity has arisen for a Security Manager at a strategic retail client Corporate Head Office, situated in Eastleigh.

The Security Manager will manage and develop the mixed-skilled Security team in all areas of Security and maintain close working relations with clients, other stakeholders and the Security Team Leader. They will be expected to effectively manage all aspects of Security for the building and ensure that the team are working in line with site policies and procedures to a high standard by monitoring performance levels against set client KPI's. Maintain that the Client is fully briefed and updated regarding any Security related issues that arise.

Main Duties

• The Security Manager is responsible for the overall delivery of the physical security contract, all administrative and personnel matters relating to Mitie site security employees and reports to Mitie's local Operations Manager, and Senior Operations Manager.
• The Security Manager is responsible for creating, implementing, and enforcement of site security policy and procedures and ensuring all Standard Operating Procedures (SOPs)are coherent and up to date.
• The Security Manager is responsible for overseeing the day-to-day physical security operation on behalf of the client. The Security manager has the responsibility for ensuring the effective and efficient discharge of duties by the Security Control Room, all site manned guarding staff and is responsible for the administration of the Access Control System, and Merlin patrol system.
• Reporting – All security related incidents are relayed to the responsible person and other interested parties with an incident report to be sent within three hours of the conclusion of the event.
• The Security Manager conducts workplace investigations and controls data on behalf of the client and is responsible for administration of all manned guarding personnel matters.
• Reporting – All security related incidents are relayed to the responsible person and other interested parties with an incident report to be sent within three hours of the conclusion of the event.
• Any other reasonable request from Client or Mitie Management

What We Are Looking For

• Have worked in the security industry for 5+ years
• Hold a current SIA front line license at a minimum of Security Guarding level.
• Hold a current SIA CCTV license (Desirable)

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?