Security Investigator (Field-Based Inv - North of England)

ENGINEERINGUK; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Security Investigator to join their dynamic team. This exciting role involves investigating security incidents and ensuring compliance within the National Lottery framework. With a focus on integrity and safety, you will collaborate with law enforcement and provide expert support to uphold the highest standards of security. This position offers a unique opportunity to contribute to a significant transformation project aimed at making the National Lottery bigger, better, and safer for all. If you are passionate about security and have a strong investigative background, this role is perfect for you.

Qualifications

• 5+ years in a regulatory or enforcement role with proven investigative experience.
• Strong analytical and presentation skills essential for investigation findings.

Responsibilities

• Investigate and resolve security incidents, liaising with law enforcement as needed.
• Conduct compliance inspections and prepare detailed investigation reports.

Skills

Regulatory Experience

Investigation Skills

Analytical Skills

Presentation Skills

Communication Skills

Problem-Solving Skills

Tools

Allwyn Databases

Job description

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Security Investigator (Field-Based Inv - North of England)

View more categories View less categories Sector Technology Contract Type Permanent Hours Full Time

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:
Allwyn UK is part of Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. In 2022, Allwyn was selected in a government tender as the Incoming Licensee to operate the UK's National Lottery from February 2024.

Over the next two years, we are embarking on a large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to Good Causes. Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us and play a part in giving the National Lottery a fresh start.

Purpose of Role:

• Within their designated region, field-based security investigators are responsible for investigating assigned security incidents in response to reactive complaints from players and retailers; incidents derived from proactive data-mining of retail and CIP (UPAM) data; and reports of criminal/adverse activity by retailers, including non-compliance with Allwyn's mystery test shopper programme.
• All investigations are to be logged and completed using the case management system and escalated as necessary according to the Allwyn suspension and sanction process.
• Investigators are also responsible for providing detailed evidence and expert support to law enforcement/government agencies; preventing fraud; and conducting internal investigations within Allwyn.

Department Description:

• The Security function consolidates specialist knowledge, skills, and experience to keep Allwyn operating securely.
• Through our key security services, we work with the business to protect our people and assets, and maintain the integrity of the National Lottery.

Team Description:

• The Protective Security Team safeguards the security and integrity of The National Lottery through activities to prevent, detect, and deter potential threats.

Key Accountabilities or Duties:

• Investigate, resolve, and report on incidents within established timescales, including interviewing retailers and players or liaising with law enforcement.
• Visit retail outlets, liaise with proprietors, and take actions to uphold integrity and security, such as suspending or terminating retailer agreements or uplifting stock.
• Record complaint details and evidence from players to support allegations.
• Investigate high-tier prize claims, damaged tickets, and anomalous activity, securing evidence to support management decisions.
• Inspect retail premises for compliance, fraud prevention, and security issues, providing advice as needed.
• Prepare detailed investigation reports to support sanctions or corrective actions.
• Gather and analyze data to produce evidence statements for police and law enforcement.
• Provide evidence at court or formal proceedings as required.
• Contribute to process improvements related to investigations and incident management.
• Offer guidance to Retail Sales Managers regarding investigations and security issues.
• Provide cover for other investigators as needed.
• Assist in drafting and maintaining investigation policies and procedures.
• Support internal investigations involving staff, as requested.
• Provide 24-hour on-call security/investigation support on a weekly basis.
• Support media events for high-value winners to ensure safety and privacy.

Skills & Experience:

• At least five years' experience in a regulatory, legal, or enforcement environment.
• At least two investigations conducted.
• Strong presentation and defense skills for investigation findings; excellent organizational, analytical, and independent working abilities.
• Ability to identify issues and implement solutions.
• Proficiency in writing detailed investigative and business communications.
• Experience with Allwyn databases and systems.
• Analytical skills to interpret information and detect fraud.
• Knowledge of lottery security procedures, retailer responsibilities, and agreements.
• Understanding of game rules, terminal messages, and activity reports.
• Familiarity with relevant policies and under-age/play strategies.
• Knowledge of police procedures for evidence gathering.
• Understanding of winner validation processes.
• Awareness of personal and physical security measures.
• Must be able to drive.

Company

Our vision is to grow the National Lottery responsibly, making it bigger, better, and safer for all, with more to good causes.

Bigger through increased contributions, better via modernization, and safer through participant protection.

What is unique about us?

Our transformation project is a once-in-a-lifetime opportunity in the lottery industry worldwide. Join us to create a new experience for the National Lottery and help us power change for the greater good.

Our approach

We aim to be an inclusive organization with social value at its core, raising more for Good Causes while operating responsibly. We are committed to accessibility and inclusivity, partnering with Purple to embed these principles into our workplace and services.

Help us shape the future of the National Lottery.