Security Controller

OCS Group; Liverpool; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is recruiting a security officer to cover control room/reception, gatehouse operations, and patrols across site. You will respond to incidents, support first aid and fire procedures, and handle helpdesk calls with a proactive, safety-focused mindset.

Shifts follow a 4 on 4 off pattern (days 06:00–18:00 and Nights 18:00–06:00) with additional standby cover; overtime available. Full training provided to build skills and compliance with client SLAs.

Qualifications

• Security experience preferred with willingness to learn new tasks.
• Involves control room/reception frontline duties.
• Gatehouse with weighbridge duties and site patrols.

Responsibilities

• Comply with security assignment instructions and client SLAs.
• Work in control room / reception, front of house.
• Take in-house helpdesk calls and pass tickets.
• Operate a fire panel and respond to alarms.
• Carry out security patrols and gatehouse duties.
• Weighing vehicles on/off site and recording wastepaper.
• Report incidents per Health and Safety policy.

Skills

Control room

Reception duties

Gatehouse operations

First aid

Fire safety

Teamwork

Time management

Communication

Job description

About The Role:

Job Overview:

We are looking to employ the right candidate who has security experience and a willingness to learn new tasks, they will be working across three areas: The security control room / reception. A busy gatehouse with a weighbridge and carrying out security patrols across the site. First aid and fire response are also a part of the role. Full training will be given.

Working Pattern

The shift pattern is 4 on 4 off, two blocks of days 06:00 - 18;00, then three blocks of nights, 18:00- 0600. There also an added 26 cover shifts per year to cover colleagues’ holidays. These are added to the rota on an ad hoc basis with plenty of advanced notice, these shifts are mandatory. You will be paid an additional 26.4 hours each month for these regardless of whether any cover shifts are worked that month. Overtime is available where needed.

Key Responsibilities:

• Compliance with security assignment instructions and SLA's agreed in the contract to meet the requirements of the client and company
• Work in a control room / reception, front of house
• Take in house helpdesk calls and pass helpdesk jobs on
• Operate a fire panel for testing and isolations and in alarm situations
• Work in a busy gatehouse
• Booking /weighing vehicles on & off site
• Weighing and recording of wastepaper leaving site using the weighbridge
• Carry out security patrols
• Carry out routine Fire patrols/checks
• To ensure that all Fire procedures are implemented and monitored at all times.
• Assist in compliance of all customer policies and procedures are adhered too
• To report immediately any misuse, damage or threat to the customers or OCS property & equipment
• Report any breach or unsafe practices in the workplace to Line Manager in accordance with the Company Health and Safety policy and procedures and with support from the Health and Safety Manager.
• Provide along with other security personnel mail/courier sort/collection/delivery service
• Adherence to company and site H & S policies
• Accurately and legibly complete all relevant documentation associated with all relevant tasks. All other reasonable requests to meet the needs of the business.

Skills Required:

• Flexibility - Ability to move between areas (training permitting) to meet the needs of the business.
• Excellent team working skills
• Knowledge of Google spreadsheets and documents
• Computer data entry skills
• Good numeracy and literacy skills
• Punctuality, reliability with excellent time-management skills
• Ability to demonstrate good communication skills
• Good organisational skills and ability to balance workload in areas of priority
• Self-motivated with the ability to work unsupervised
• Ability to work safely
• Problem solving skills and confident decision making
• First Aid trained and hold a Valid First Aid Certificate

About The Company:

About the Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.