Security & Guest Services Host

ABM UK; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

GP access

Mental health support

Get Fit programme

Financial and legal support

Cycle to work

Perks at Work app

Job summary

ABM UK at The Corn Exchange in Manchester seeks a Guest Services Host to warmly welcome guests, guide them, and ensure a lasting first impression in a fast-paced environment.

The role demands excellent English communication, strong customer service, and the ability to handle shifts including weekends and event days. A valid SIA Door Supervisor license is essential.

Qualifications

• Customer-facing experience required.
• Strong English written and verbal communication.
• Ability to remain calm in fast-paced environments.
• Willingness to work weekends, events, and bank holidays.
• Excellent interpersonal and guest relation skills.
• Compliance with GDPR and data protection protocols.

Responsibilities

• Greet guests warmly and guide them to their destination.
• Provide local area information and directions.
• Answer incoming calls and provide information.
• Manage cash float responsibly.
• Maintain high standards of personal grooming and professional appearance.
• Support inter-departmental communication to enhance guest satisfaction.
• Ensure safety and emergency procedures are understood and followed.
• Achieve KPI targets related to guest experience.
• Maintain GDPR compliance in all guest interactions.

Skills

Customer service

Guest experience

English communication

Interpersonal skills

Shift flexibility

Education

SIA Door Supervisor license

Job description

LOCATION: The Corn Exchange

SHIFT PATTERN: 4 on 4 off, 12hr shifts, 42 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at [e-mail]. We’re here to help!

Role Overview and Purpose

We are searching for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment. The Guest Services Host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.

Key Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Be knowledgeable about the local area, attractions, directions, and facilities and supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float.
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensure the safety and well-being of our guests and co-workers by maintaining knowledge of crisis and emergency procedures.
• Maintain personal hygiene standards at all times.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI targets are delivered and met.
• Adhere to data protection protocols (GDPR).

Required Skills and Experience

• Previous experience in a customer-facing role.
• Excellent customer service skills and a passion for exceeding guest expectations.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays.
• Good telephone manner.
• Demonstrated experience in complaint handling.
• Good command of English with excellent written and verbal communication skills.
• Comfortable with change and the ability to embrace new ways of working.
• Excellent interpersonal, communication and presentation skills; able to connect with all partners and align with the mission: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive.”
• Must hold a valid SIA Door Supervisor license.

Benefits

• 24/7 GP: Access to a UK-based GP for you and your immediate family from home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work app with discounts, resources, and support services.

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is committed to creating smarter, more connected spaces and investing in the future to meet evolving challenges. ABM: Driving possibility, together.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.