Security & Guest Services Host

ABM UK; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

GP access

Mental health support

Cycle to work

Job summary

ABM UK is seeking a Guest services host for The Corn Exchange in Manchester. You will greet guests, provide area information, answer calls, and manage cash with a focus on creating a welcoming, safe environment.

The role requires a valid SIA Door Supervisor licence and a proactive approach to guest satisfaction. Ideal candidates have proven customer-facing experience, strong English communication, and the ability to thrive in a fast-paced setting.

Qualifications

• Previous experience in a customer-facing role.
• Excellent customer service skills and passion for exceeding guest expectations.
• Able to work in a fast-paced environment and remain calm under pressure.
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays.
• Have good telephone manner.
• Demonstrated experience in complaint handling.
• Good command of English with excellent written and verbal communication skills.
• Comfortable with change and able to embrace new ways of working.
• Excellent interpersonal, communication and presentation skills, aligned with the mission to deliver an exceptional guest experience.

Responsibilities

• Greet guests warmly and escort them to their destination.
• Provide knowledge about local area, attractions and facilities.
• Answer incoming calls and provide information.
• Responsible for cash float.
• Build relationships and loyalty with guests and partners.
• Ensure safety and wellbeing by following crisis and emergency procedures.
• Maintain personal hygiene and professional grooming.
• Facilitate inter-departmental communication to improve guest satisfaction.
• Ensure KPIs are delivered and met.
• Adhere to data protection protocols (GDPR).

Skills

Customer facing

Excellent service

Under pressure

Weekend shifts

Telephone etiquette

Complaint handling

English proficiency

Interpersonal skills

GDPR familiarity

Job description

LOCATION: The Corn Exchange

SHIFT PATTERN: 4 on 4 off, 12hr shifts, 42 hours per week

PAY RATE: Competitive

Role Overview

We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast‑paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.

Key Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination
• Provide knowledge about the local area, attractions, directions, and facilities and supply this information to guests regularly
• Answer incoming calls and provide appropriate information
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners, always anticipating their needs
• Ensure the safety and well‑being of our guests and co‑workers by maintaining knowledge of crisis and emergency procedures
• Maintain personal hygiene and professional grooming standards at all times
• Facilitate inter‑departmental communication and cooperation to improve guest satisfaction
• Ensure KPIs are delivered and met
• Adhere to data protection protocols (GDPR)

Required Skills and Experience

• Previous experience in a customer‑facing role
• Excellent customer service skills and passion for exceeding guest expectations
• Able to work in a fast‑paced working environment and remain calm under pressure
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays
• Have good telephone manner
• Demonstrated experience in complaint handling
• Good command of English with excellent written and verbal communication skills
• Comfortable with change and able to embrace new ways of working
• Excellent interpersonal, communication and presentation skills, and alignment with the mission statement: "We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive"

Requirements

Must hold a valid SIA Door Supervisor licence.

Benefits

• 24/7 GP: both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
• Mental health support and life‑event counselling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access perks at Work – our innovative employee app offering discounts, gift cards, cashback, and exclusive offers
• Life: resources and tools on topics ranging from family and life to health, money and work
• Support: online chat or telephone service for urgent support in a crisis

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.