Security Guard

bet365 Group; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Eye care and flu vaccinations

Life assurance

Job summary

bet365 Group in Stoke-on-Trent is seeking a Security Guard to join their Health, Safety, and Security team. This full-time role emphasizes exemplary customer service while engaging with staff, clients, and visitors. Responsibilities include ensuring compliance with security measures, producing incident reports, and monitoring premises through CCTV.

Applicants must have a valid full UK driving licence, and preferred skills include an SIA licence and prior security or military experience.

Qualifications

• Applicants must hold a valid full UK driving licence.
• Experience in security, law enforcement, or military service is preferred.
• Ability to operate and monitor CCTV and other surveillance systems is required.

Responsibilities

• Ensure all security control measures are strictly adhered to.
• Produce detailed and comprehensive incident reports.
• Meet and greet staff and visitors professionally.
• Control site access and issue visitor passes.
• Conduct regular patrols of the premises.
• Respond to incidents and emergencies calmly.

Skills

Customer service skills

Communication skills

Attention to detail

CCTV operation

Ability to handle emergencies

Education

Valid full UK driving licence

Tools

CCTV systems

Job description

Overview

As a Security Guard, you will join the Health, Safety and Security team to support the continued expansion of our offices in Stoke‑on‑Trent. This full‑time role offers the opportunity to demonstrate exemplary customer service skills while engaging with staff, clients, and visitors.

Required qualifications

Applicants must hold a valid full UK driving licence.

Preferred Skills and Experience

• A valid SIA Door Supervisor or Security Guarding Licence
• Previous experience in security, law enforcement or military service
• Action Counters Terrorism (ACT) awareness and ACT Security certificates or equivalent awareness/training
• Ability to operate and monitor CCTV and other surveillance systems
• Excellent verbal and written communication skills, maintaining a professional manner at all times
• Strong attention to detail and ability to identify potential security risks
• Basic IT skills to use reporting and monitoring software
• Proven ability to remain calm under pressure and handle emergency situations efficiently

What you will be doing

• Ensuring all security control measures are strictly adhered to and that standard operating procedures are always followed.
• Producing accurate, detailed, and comprehensive incident reports for management review.
• Meeting and greeting staff and visitors in a polite, professional, and customer‑focused manner.
• Supporting front‑desk security duties, including controlling site access and issuing visitor passes.
• Overseeing site activity by actively monitoring surveillance equipment, including CCTV systems.
• Conducting regular patrols of the premises to ensure the safety and security of the site.
• Responding to incidents and emergencies in a calm and effective manner.

Benefits

• Eye care and Flu Vaccinations
• Life Assurance