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- Perform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft
- Provide timely communication with ISVs to ensure continued progression through assessments that have started
- Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment
- Liaise with Microsoft in support of deliver of the Microsoft Project
- Participate in ISV calls to provide Q&A (question and answer) support for ISVs wanting to start the assessment, performing remote assessment activities, etc.
- Where appropriate, provide mentoring to associate colleagues delivering the Microsoft Project
- Maintain excellent communication with customers
- Maintain excellent communication and collaboration with internal teams to support Claranet in meeting its vision
- Keep up with industry trends, emerging threats, and technological advancements to effectively address new challenges and technologies
- Where necessary, perform QA (Quality Assurance) reviews of reports produced by the Cyber Security function’s GRC team
- Where appropriate, support other GRC team members in fulfilling customer consultancy / projects, such as ISO 27001, cyber security reviews, risk assessments, etc.
- Where necessary, assist with the development and growth of the Cyber Security function’s service offerings
- Fulfill any re-certification requirements and CPE (Continuing Professional Education) obligations required to complete duties.
- Duties may be completed remotely, from our Leeds office, or at customer sites as applicable. Travel to customer sites may be required, along with out-of-hours work when necessary.
About The Role
Essential Roles & Responsibilities- Perform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft
- Provide timely communication with ISVs to ensure continued progression through assessments that have started
- Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment
- Liaise with Microsoft in support of delivery of the Microsoft Project
- Participate in ISV calls to provide Q&A support for ISVs wanting to start the assessment, perform remote assessment activities, etc.
- Where appropriate, mentor colleagues delivering the Microsoft Project
- Maintain excellent communication with customers
- Maintain collaboration with internal teams to support Claranet's vision
- Stay updated on industry trends, threats, and technological advancements
- Perform QA reviews of reports from the Cyber Security GRC team when necessary
- Support other GRC team members in customer projects like ISO 27001, cybersecurity reviews, risk assessments
- Assist in developing and growing cybersecurity service offerings
- Fulfill re-certification and CPE obligations
- Duties may involve remote work, office work, or travel to customer sites, including out-of-hours work as required.
Teams to collaborate with
- Customer Experience and Managed Services: Ensure high-quality service, monitor customer needs, and incorporate feedback.
- Customer Success and Growth: Keep portfolio updated, meet customer needs, enable cross-selling, and support pre-sales.
- Portfolio, Alliances & Technology Practices: Support embedding cybersecurity services into solutions.
- Finance & Corporate Development: Manage work-related expenses.
About You
Behavioural competencies – organisational and behavioural fit
- Customer-facing, confident, and professional
- Willing to travel for onsite work
- Collaborative in deploying process improvements
- Self-motivated, independent, and team-oriented
- Excellent communication skills
- Attention to detail
- Organized with good numeracy skills
- Positive, enthusiastic, and collaborative
Critical competencies – technical fit
- Ability to interpret and apply standards to responses
- Work effectively under deadlines
- Problem-solving and guidance skills
- Ability to advise customers effectively
- Prioritize and manage workload efficiently
- Knowledge of security technologies and networking
- Quick learner of new skills and technologies in cybersecurity
- Proactive in expanding security knowledge
- Ability to produce concise, accurate reports
Desirable competencies
- Experience with audit frameworks (PCI DSS, ISO 27001, NIST, SOC 2)
- Experience with cloud platforms (Amazon, Microsoft)
- GDPR and SOC 2 experience
- NIST experience
- Full UK driving license
- Client project management experience
- Cybersecurity consulting experience