Contract Support Officer - Kent

Ward Security; England; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted gym membership

Retail vouchers

Restaurant and Supermarket vouchers

Cinema tickets

24/7 free Employee Assistanceprogramme

SIA Licensing savings scheme

Cycle to work salary sacrifice scheme

Pension and Life Assurance benefits

Job summary

Ward Security is seeking an experienced Contract Support Officer in Kent to provide access control, greet visitors, and support site security. The role requires vigilance, ID checks, and responding to emergencies, with duties including Front of House, reception cover, and maintaining security systems.

Flexibility for days, nights, and weekends is essential. Requirements include a valid SIA licence and UK driving licence; prior security officer experience and excellent presentation are highly

Qualifications

• Valid SIA licence.
• UK Driving licence (preferable).
• Proven work experience as a Security Officer (minimum 1 year).
• Excellent customer service and communication skills.
• High level of self-presentation.
• IT literate - ability to operate detecting systems and emergency equipment.
• Quick thinking and problem-solving skills.
• A positive attitude to dealing with people and taking on challenges.

Responsibilities

• Provide security measures necessary for safeguarding of property and people.
• Cover reception duties if/when required (Front of House experience is desired).
• Ensure security of premises against unauthorised entry; use of force only as required.
• Maintain security of patrol locations against damage by fire, water, theft or vandalism.
• Detect and identify those responsible for losses or malicious damage.
• Ensure entrants are identified as authorised personnel or verified visitors.
• Provide robust emergency response system and assist staff and visitors.
• Protect premises, property and personnel from theft, damage and violence.
• Patrol site and buildings to prevent fire, flood, theft and damage.
• Deter unauthorised activity and log incidents.

Skills

Customer service

Communication skills

Self-presentation

IT literacy

Problem solving

Quick thinking

Positive attitude

Job description

Are you an experienced security officer who is looking for flexible hours in Kent and would like the opportunity to apply your skills and experience within the team at Ward?

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.

Role Details

• Role: Contract Support Officer
• Shift Pattern: Days, Nights and Weekends (full flexibility required)
• Location: Kent
• Role Requirements: Door Supervisor SIA licence and UK Driving licence

What benefits we offer via our ReWard membership

• Discounted gym membership
• Retail vouchers
• Restaurant and Supermarket vouchers
• Cinema tickets
• 24/7 free Employee Assistance programme

Other benefits include

• SIA Licensing savings scheme
• Cycle to work salary sacrifice scheme
• Pension and Life Assurance benefits

Main Duties

• To provide the security measures necessary for the safeguarding of the property and people within the premises
• Cover reception duties if/when required (Front of House experience is desired)
• To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client's business.
• To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
• To detect, where possible, those responsible for losses or malicious damage to the client's property.
• To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client's personnel or visitors whom the client management can verify.
• To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
• To provide a robust and efficient emergency response system to any emergency within the premises/building.
• To offer advice / assistance staff and visitors
• Protect the premises, property and personnel from theft, damage and violence
• Patrol the site and buildings to prevent fire, flood, theft and damage
• To deter unauthorised activity
• Search premises and people as instructed
• Provide access to cleaners and maintenance staff as instructed
• Provide first aid response
• Provide staff to assist, as directed, in support of programmes, corporate events and functions
• Checking and validating all staff, visitors and contractors passes
• Issue and log keys; ensure their security and safe return after use
• Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
• Maintaining a log of occurrences
• Production of incident reports
• Direct and assist visitors
• Locking and unlocking of offices as necessary
• Checking of firefighting equipment
• Monitoring and overseeing the effective performance of security equipment
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Must Haves

• Valid SIA licence
• Valid CCTV licence (desired, not essential)
• UK Drivers licence (preferable)
• Proven work experience as a Security Officer (minimum 1 year)
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges