Security Concierge

Unitrust Protection Services; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Employee Assistance Programme

Group Life Assurance

Cycle to Work Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Discount Platform

Personal Pension

Tech Scheme

Comprehensive Training

Wellbeing Platform

Job summary

Unitrust Protection Services is seeking a Security Concierge for a prestigious residential property near Hyde Park. The role involves first-line security, access control, CCTV and coordinating with multiple stakeholders to ensure a secure, seamless service experience for residents and visitors.

The ideal candidate holds a valid SIA license, demonstrates excellent communication and customer service, and can operate in a dynamic, high-profile environment. English is essential; French is a plus.

Qualifications

• Valid SIA license SG/DS or CP is required.
• Excellent oral and written communication skills.
• Fluency in English; French is beneficial but not required.
• Exceptional customer service abilities are essential.
• Reliable, trustworthy and punctual; physically able to perform duties.
• Computer literate with MS Office experience.

Responsibilities

• Provide first line security for a high-profile residential property near Hyde Park.
• Collaborate with stakeholders to ensure seamless operation and secure environment.
• Be engaging and adaptable in interactions with clients and residents.
• Be flexible and able to handle a range of tasks with other service lines within the property.
• Presentable, accountable, and take ownership of tasks assigned.
• Maintain clear, courteous, and professional communication with all contacts.
• Protect confidentiality of clients, tenants and service providers.

Skills

SIA license SG/DS/CP

Fluency in English

French language skills (beneficial)

Exceptional customer service

Reliable and punctual

Physically able

Microsoft Office

Job description

Job Title: Security Concierge

Location: Hyde Park
Contracted Hours: 12 hour shifts, four on, four off, days, nights and weekends.
Pay Rate - £16.99 per hour

In return as our Security Concierge, we offer the below salary and ben

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Cycle to Work Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Discount Platform

In return as our Security Concierge, we offer the below salary and ben

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Responsibilities:

• To provide first line security for a unique, high profile residential property near Hyde Park.
• Working in tandem with several stakeholders, ensuring a seamless operation across the building whilstmaintaining a secure environment.
• Be communicable and engaging with the ability to adapt your style to suit each stakeholder interaction.
• Be flexible and adaptable to all tasks or challenges, working in partnership with other service lines within the property.
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.
• Monitoring and use of the physical security arrangements, including access control, CCTV and alarm systems in situ.
• To complete any and all paperwork, including but not limited to a DOB, incident report forms, visitor records and any event bespoke requirements.
• All assignment instructions / operations manual or standard operating procedures, including any client
• led instructions are to be reviewed, understood, and adhered to.
• To complete any other reasonable task as instructed by Unitrust management or a client representative.
• To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner.
• To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach.
• Be prepared to manage a wide variety and diversity of scenarios, people, and challenges.
• Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate.
• Act in accordance with company policies and procedures and our code of conduct

Essential Skills:

• Valid SIA license - SG/DS or CP.
• Excellent oral, written communication skills, interpersonal skills, and confidence
• Fluency in English and French would be beneficial but not essential.
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Physically able to conduct all responsibilities associated with the roles documented
• Computer literate and confident with the use of Microsoft Office programmes
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment

Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019