Security Alarm Monitoring Unit Supervisor

ASEL; Tees Valley; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

XD recognition rewards

Apprenticeship opportunities

Employee of the Month

Stream – flexible pay

Employee Assistance Programme (EAP)

Job summary

Argenbright Security Europe Limited is seeking a Security Control Room Supervisor to oversee the control room team, monitor CCTV, and maintain high safety standards across the site. The role emphasizes leadership, incident management, and continuous improvement of SAMU operations.

Applicants must hold a valid SIA CCTV PSS licence and a Door Supervisor/Guarding licence, with at least five years of UK work history.

Qualifications

• 5 years UK work history.
• Valid SIA CCTV PSS licence mandatory.
• Valid SIA Door Supervisor or Guarding licence essential.
• Experience supervising a security control room/CCTV monitoring environment.

Responsibilities

• Supervise and direct control room operatives and assign tasks.
• Monitor live CCTV footage and identify security threats.
• Lead incident response and escalate as required.
• Maintain documentation and improve SAMU processes.
• Ensure adherence to security protocols on site.

Skills

Leadership

Supervision

Security monitoring

Analytical skills

Education

GCSEs English & Maths

Security/Criminology/IT/Leadership qualification desirable

Job description

Security Control Room Supervisor | SIA Licensed | £17.67 per hour

Ready to lead a control room team, set the standard for how a site is kept safe, and be properly recognised for it?

About ASEL

At ASEL, we design and deliver fully bespoke, integrated security solutions, bringing together people, technology, and process to achieve real, measurable outcomes. As the originators of security risk modelling, our approach is backed by data and insight that helps clients identify risk, prevent crime, and reduce cost.

The Role

Working in the control room, you’ll supervise and direct the monitoring and management of surveillance cameras, ensuring the safety and security of the site at all times. You’ll lead the control room team and play a key part in shaping and improving how the Security Alarm Monitoring Unit (SAMU) operates.

Shift Pattern & Pay

Location: Stockton-on-Tees

Shifts: 40 hours - Monday to Friday 09:00 - 17:00

Hours: 40 hours per week

Pay: £17.67 per hour

Key Responsibilities

• Supervise, direct and support control room operatives, allocating tasks and providing clear direction to the guard force
• Monitor live footage and recognise potential security threats
• Take ownership of incidents, ensuring a prompt and appropriate response and escalating where required
• Follow and enforce established protocols, and communicate effectively with security personnel on the ground
• Review and quality-check control room documentation, ensuring all activities and incidents are accurately recorded
• Oversee the Security Alarm Monitoring Unit (SAMU), responding to events and incidents promptly
• Lead the development and implementation of improved ways of working within the SAMU
• Enforce security protocols for all staff, contractors, and visitors
• Provide security advice and alerts when required
• Monitor and ensure the functionality of protective security measures safeguarding personnel, processes, and property
• Act as the primary point of contact for all security-related activity on the client site
• Coach, mentor and develop operatives, and support performance and training needs

As you grow into the role, you’ll also take on:

• Conducting security investigations, reviewing and retrieving CCTV footage, and supporting project work
• Managing key allocation, administering access control privileges, and auditing security systems against policy
• Developing assignment instructions and internal process documentation
• Creating and approving low-level work orders and purchase orders
• Maintaining and reviewing live reporting systems and data
• Overseeing intercom traffic and addressing non-security maintenance and repair tasks for fire and life safety systems
• Supporting the integration of security systems with wider IoT devices

Education Requirements

• Minimum GCSEs (or equivalent) in English and Mathematics
• Further education or qualifications in Security, Criminology, IT, Leadership/Management or a related field are desirable

Licensing Requirements

• A valid SIA CCTV Public Space Surveillance (PSS) licence is mandatory for this role

What You’ll Need

• A valid SIA Door Supervisor or Guarding licence – essential
• Previous experience supervising or leading a team within a security control room or CCTV monitoring environment – essential
• 5 years’ UK work history
• Ability to successfully complete and pass National Security Vetting at Counter Terrorist Check (CTC) level
• Ability to pass additional DBS checks due to the nature of the role
• Willingness to undergo specialised training in control room operations, alarm management software, and security systems

Ideal Candidate Profile

• Proven experience supervising or managing a security control room or CCTV monitoring team
• Confident leadership style, with the ability to motivate, direct and develop others
• Strong analytical and observational skills
• Excellent written and verbal communication skills
• Ability to multitask effectively and make sound decisions in a fast-paced, high-pressure environment
• Good understanding of incident reporting systems and security technology
• Proficient computer literacy across multiple software platforms
• Experience of improving processes or introducing new ways of working

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all.

Our objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes and abilities.
ASEL is dedicated to engaging and retaining the best possible talent and creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.

Benefits

• Access XD recognition – rewards and discount platform
• Apprenticeship opportunities
• Employee of the Month scheme
• 110% Club for outstanding performers, offering prizes and monetary rewards
• Stream – flexible pay application allowing early access to earned wages
• Employee Assistance Programme (EAP)
• Progression opportunities within the company
• Ongoing training and development

INDNT