Mobile Response Officer

Argenbright Security Europe Limited; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

XD recognition

Apprenticeship

Employee of the month

110% Club

Stream wage app

Employee Assistance Programme

Progression opportunities

Ongoing training

Job summary

ASEL Integrated Security Solutions is seeking a Tactical Response Officer/Mobile Response Officer in Gateshead. The role requires a full UK manual driving licence and an active SIA licence, with duties including alarm response, patrols, and incident reporting.

The position offers an hourly rate and a minimum 36 hours per week, with equipment provided. You will be deployed to high-risk locations as needed, delivering frontline security services, high levels of customer service, and professional

Qualifications

• Must hold a valid SIA licence.
• Full UK Manual driving licence required.
• Strong communication skills.
• Good IT knowledge for security operations.
• Ability to handle conflicts professionally.

Responsibilities

• Respond promptly to alarm activations and secure the scene.
• Carry out keyholding duties including unattended lock-ups.
• Perform mobile and foot patrols across sites and zones.
• Maintain public safety with a professional presence.
• Conduct routine security checks and inspections.
• Respond to emergencies and apply first aid as trained.
• Document incidents and keep logs for audits.
• Maintain radio communication and report threats in real time.
• Check vehicle and equipment status before and after shifts.
• Demonstrate situational awareness and adherence to security procedures.

Skills

SIA Licence

Driving licence

Communication skills

IT knowledge

Conflict management

Job description

Tactical Response Officer/Mobile Response Officer – SIA Licenceand a manual driving license is essential to be considered for the role

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

This role will endeavour to support the client to deliver industry leading services. As the forefront of the business, it will be expected that you will hold the best in business customer service to all stakeholders. You will be required to deploy to the highest risks areas/locations to support our client where it’s needed and take a proactive approach to new age guarding.

Location: Gateshead

Hourly Rate: 13.00

Hours: Minimum 36 hours per week

Essential: Full UK Manual driving license is required to be considered for the position, vehicle provided which will be based at a specific site. Phone & Tablet are also supplied with the role.

Main Responsibilities:

• Respond promptly to alarm activations, assess and secure the scene, liaise with emergency services as needed.
• Conduct keyholding duties, which include unattended lock-ups and unlocking of premises at scheduled times.
• Carry out regular mobile and foot patrols across assigned sites or geographic zones to deter unauthorised activity.
• Ensure public safety, acting as a visible, professional presence in diverse environments.
• Perform routine security checks, including perimeter rounds, internal inspections, and hazard identification.
• Serve as first responder to emergencies, such as fires or medical incidents, applying first aid as trained.
• Manage checkpoint tagging or time-stamped patrol routes, demonstrating presence across multiple locations.
• Maintain incident reports and security logs, ensuring accuracy for audits and client records.
• Maintain proper radio and communication contact, reporting updates or threats in real-time.
• Continuously check and report on vehicle condition and equipment status, including before-and-after shift safety checks
• Demonstrate a high level of situational awareness, professionalism, and adherence to security protocol

Person requirements

Desirable:

• SIA accreditations

Essential:

• A role within the security industry, specifically in guarded services working in retail security.
• Full UK Manual driving license is required to be considered for the position,
• Valid SIA licence
• Strong communication skills
• Smart appearance
• Ability to handle conflict situations in a professional manner.

Knowledge and experience:

1 year front line security guarding experience.

Personal skills/behaviours/qualities:

Essential:

• Great communicator
• Drives positive business ethic.
• Have good IT knowledge
• Confident in high pressure situations

Mission, core values & competencies:

Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.

Internal relations:

It is critical that the individual has comprehensively good working internal relationships with team members and respective departments and communicate and support the company ethos effectively, whilst making sure best practice is followed. These progressive relationships will be based on a can-do attitude with a positive thoughtful style in ensuring effective communication is carried out throughout the business, always ensuring that client service remains at the centre of what we do.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

• Access XD recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• Stream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training