SAMU Operator Team member

ASEL; Tees Valley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

XD Recognition – Rewards and Discount

Apprenticeship Opportunities

Employee of the Month Scheme

110% Club for Outstanding Performers

Stream – Flexible Pay Access

Employee Assistance Programme (EAP)

Career Progression Opportunities

Ongoing Training and Development

Job summary

ASEL Group is seeking a Security Control Room Operative in Stockton-on-Tees to monitor live CCTV and respond to security events, ensuring safety of personnel and property. You will follow established protocols and coordinate with on‑site security personnel.

Typical shifts include 06:00–14:00, 14:00–22:00 and 22:00–06:00, 44–48 hours per week, with pay at £14.25 per hour. A valid SIA Door Supervisor license and DBS checks are required.

Qualifications

• A valid SIA Door Supervisor, Guarding license is essential.
• 5 year UK work history
• Must be able to pass DBS checks due to the nature of the role.

Responsibilities

• Operating the Security Alarm Monitoring Unit, responding promptly to security events and incidents.
• Enforcing security protocols for all staff, contractors, and visitors using the systems in place.
• Providing essential security advice and alerts when required.
• Monitoring and ensuring the functionality of protective security measures to secure personnel, processes, and property.
• Conducting security investigations, reviewing CCTV footage, and assisting in project work as needed.
• Managing key allocation, administering access control privileges, and carrying out audits of security systems.
• Developing comprehensive assignment instructions and producing internal process documentation.
• Creating and approving low-level work orders and purchase orders.
• Maintaining and reviewing live reporting systems and data to meet security reporting requirements.
• Overseeing intercom traffic from operational sites and addressing non-security maintenance tasks for life safety systems.
• Facilitating the integration of security systems with broader IoT devices outside the security team.
• Delegating tasks and providing clear direction to the security guard force.

Job description

Security alarm monitoring unit operator

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

This role will endeavour to support the client to deliver industry leading services. As the forefront of the business, it will be expected that you will hold the best in business customer service to all stakeholders. Working in thecontrol room a security CCTV controller is responsible for monitoring and managing surveillance cameras. You willensure the safety and security of the siteby monitoring live footage, recognising potential security threats, and responding appropriately to incidents. The controller must be able to follow established protocols, communicate effectively with security personnel on the ground, and document all activities and incidents within the control room.

A valid SIA Door Supervisor, Guarding license is essential to be considered for this role

Training Requirements:Candidates must undergo specialized training in security control room operations and alarm management software as well as comprehensive knowledge of security systems.

Essential: A valid SIA Door Supervisor, Guarding license to be considered for this role.

5 Year UK work History,

Must be able to pass additional DBS checks due to the nature of the Role.

Key Responsibilities:

As a Security Control Room Operative, you will be responsible for:

• Operating the Security Alarm Monitoring Unit, effectively responding to security events and incidents promptly.
• Enforcing security protocols for all staff, contractors, and visitors through the systems in place.
• Providing essential security advice and alerts when required.
• Monitoring and ensuring the functionality of protective security measures to secure personnel, processes, and property.

Additional Duties:

Act as the primary point of contact for all security-related activities within the clients site.

Future Responsibilities:

• Conduct security investigations, review and retrieve CCTV footage, and assist in project work as needed.
• Manage key allocation, administer access control privileges, and carry out audits of security systems in compliance with established security policies.
• Develop comprehensive assignment instructions and produce internal process documentation.
• Create and approve low-level work orders and purchase orders.
• Maintain and review live reporting systems and data to meet security reporting requirements.
• Oversee intercom traffic from operational sites and address non-security maintenance and repair tasks for fire and life safety systems.
• Facilitate the integration of security systems with broader IoT devices outside the security team.
• Delegate tasks and provide clear direction to the security guard force.

Site Overview:

The security control room is a self-contained facility equipped with welfare amenities and office space, designed to support the effective management of security operations.

Location: Stockton-on-Tees

Shifts:

• 06:00 -14:00 and 14:00-22:00 and 22:00-06:00
• 8hr shifts Monday to Friday
• weekends are 12hrs

Hours:

44–48 hours per week

Pay Rate: £14.25per hour

Benefits of working with ASEL Group:

• Access XD Recognition – Rewards and Discount Platform
• Apprenticeship Opportunities
• Employee of the Month Scheme
• 110% Club for Outstanding Performers, offering prizes and monetary rewards
• Stream – Flexible Pay Access, allowing early access to earned wages
• Employee Assistance Programme (EAP)
• Career Progression Opportunities
• Ongoing Training and Development