Section 75 Claims Specialist - Customer Resolution Expert

American Express; Brighton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Hybrid/onsite options

Job summary

American Express is seeking a Section 75 Claim Handler based in Brighton. You will thoroughly investigate claims, gather evidence, and liaise with multiple teams to determine fair outcomes while maintaining data security and regulatory compliance.

The role requires strong written and verbal communication, attention to detail, and the ability to work independently within a 9:00–17:00, Monday–Friday schedule. Training and ongoing support are provided.

Qualifications

• Experience in a claims handling environment preferred.
• Knowledge of Section 75 and the Consumer Credit Act 1974.
• Excellent written and verbal communication skills essential.
• Ability to work independently, meet strict deadlines and balance multiple tasks.

Responsibilities

• Case-work incoming claims, ensuring information is gathered, and cases are researched and decisioned within a maximum of 90 days.
• Identify if the claim falls under an exemption e.g. Debtor–Creditor–Supplier agreement and communicate principles to all parties.
• Ensure the security of Customer Data and Merchant data is not compromised.
• Check all information received to avoid litigious information or jargon.
• Decide the claim outcome and communicate findings clearly in writing and by phone.
• Collaborate with Operations Compliance Europe and General Counsel's Organization if litigation occurs.
• Challenge and influence processes to ensure cases are handled effectively.
• Handle complaints on the outcomes of the claim.

Skills

Claim Handling

Section 75

Disputes processes

Regulatory claims

Customer service

Relationship management

Job description

American Express is seeking a Section 75 Claim Handler based in Brighton. You will thoroughly investigate claims, gather evidence, and liaise with multiple teams to determine fair outcomes while maintaining data security and regulatory compliance.

The role requires strong written and verbal communication, attention to detail, and the ability to work independently within a 9:00–17:00, Monday–Friday schedule. Training and ongoing support are provided.