Second Line Support Engineer

JR United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in London is seeking a skilled 2nd Line Support Engineer to join their team on a permanent basis. The successful candidate will handle complex support tickets and contribute to various ITIL processes. This role demands prior experience in a Managed Service Environment, emphasizing customer-centric service and advanced technical skills.

Qualifications

• Experience in Managed Services is mandatory.
• Proven skills in cloud technologies like Microsoft 365 and Azure.
• Advanced troubleshooting for Microsoft Server and Desktop Operating Systems.

Responsibilities

• Provide support for complex customer tickets.
• Involved in ITIL processes: problem, change, knowledge management.
• Support multiple clients in a B2B environment.

Skills

Networking protocols

Troubleshooting skills

ITIL knowledge

Cloud technologies

Security best practices

Job description

Social network you want to login/join with:

My client a leading MSP in the City of London are looking for an experience '2nd Line Support' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management.

This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated.

Job Title: 2nd Line Support

Location: London (5 Days Onsite)

Job Type: Permanent

Start: ASAP

Required Skills and Experience:

• Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls)
• ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations
• Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS
• Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot
• Advanced Troubleshooting: Expert-level troubleshooting skills for Microsoft Server and Desktop Operating Systems
• Virtualization and Backup: Experience with Hyper-V and/or VMware virtualization environments
• Knowledge of enterprise backup and recovery solutions
• Security-Focused: Strong understanding of security best practices and their implementation

If you are interested in this position and have prior experience working in an Managed Service Environment then please send in your application.