Second Line Support Engineer

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading MSP in the City of London seeks a 2nd Line Support Engineer for a permanent position. The successful candidate will provide expert-level support and troubleshooting for a variety of IT services, ensuring excellent customer satisfaction. This role requires proven experience in managed services and proficiency in ITIL and networking protocols, as well as cloud technologies like Microsoft 365.

Qualifications

• Experience in Managed Services is essential.
• Proficient in networking (TCP/IP, DNS, DHCP).
• Hands-on cloud experience with Microsoft 365 and Azure.

Responsibilities

• Provide support for complex customer tickets.
• Utilize problem, change, knowledge, and configuration management practices.
• Work onsite for customer-centric service delivery.

Skills

Customer Centricity

Networking Protocols

ITIL Framework

Cloud Expertise

Advanced Troubleshooting

Virtualization

Security Best Practices

Job description

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Second Line Support Engineer, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

My client a leading MSP in the City of London are looking for an experience '2nd Line Support' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management.

This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated.

Job Title: 2nd Line Support

Location: London (5 Days Onsite)

Job Type: Permanent

Start: ASAP

Required Skills and Experience:

• Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls)
• ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations
• Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS
• Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot
• Advanced Troubleshooting: Expert-level troubleshooting skills for Microsoft Server and Desktop Operating Systems
• Virtualization and Backup: Experience with Hyper-V and/or VMware virtualization environments
• Knowledge of enterprise backup and recovery solutions
• Security-Focused: Strong understanding of security best practices and their implementation

If you are interested in this position and have prior experience working in an Managed Service Environment then please send in your application.