Second Line Support Engineer

ZipRecruiter; Bristol; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the tech sector is looking for a 2nd Line Support Engineer to provide technical support and customer service. This hybrid role involves engaging with clients through various channels and requires strong analytical skills and a good understanding of technology. The position offers a competitive salary and opportunities for professional development.

Benefits

Comprehensive, tailored training with opportunities for paid certifications

Life insurance

Qualifications

• Strong analytical skills and good working knowledge of tech, hardware, and software.
• Proactive and driven professional who enjoys working in a collaborative team.

Responsibilities

• Provide technical support, troubleshooting, and customer service to clients.
• Engage with customers via multiple channels including phone, email, chat, and service portal.
• Configure equipment and install new software when required.

Skills

Windows 10

Microsoft Exchange Online

Active Directory

desktop/laptop hardware

VPN technologies

M365 stack

Azure

analytical skills

collaboration

Job description

Job Description

Job Title: 2nd Line Support Engineer

Location: Bristol (hybrid)

Salary: £28,000 - £35,000

This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.

The Role:

• Engage with customers via multiple channels (including phone, email, chat and service portal)
• Develop a good understanding of our client base whilst building and maintaining good client relationships
• Providing technical support, troubleshooting, and customer service to clients.
• Configure equipment (laptops, desktops, mobiles) and install new software when required.

The Candidate:

• Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
• Strong analytical skills
• Good working knowledge of tech, hardware, and software
• Proactive and driven professional who enjoys working in a collaborative team

The Package:

• Basic salary: up to £35,000
• Hybrid working - 3 days onsite
• Comprehensive, tailored training with opportunities for paid certifications
• Life insurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.