Second Line Support Engineer

JR United Kingdom; Bristol; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Join a forward-thinking company in Bristol as a technical support professional. You'll engage with customers, provide troubleshooting, and maintain strong client relationships. Enjoy hybrid working, comprehensive training, and a competitive salary package.

Benefits

Life Insurance

Comprehensive Training

Paid Certifications

Qualifications

• Proactive and driven professional who enjoys working in a collaborative team.

Responsibilities

• Engage with customers via multiple channels.
• Provide technical support and troubleshooting.

Skills

Analytical Skills

Technical Knowledge

Job description

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This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.

The Role:

• Engage with customers via multiple channels (including phone, email, chat and service portal)
• Develop a good understanding of our client base whilst building and maintaining good client relationships
• Providing technical support, troubleshooting, and customer service to clients.
• Configure equipment (laptops, desktops, mobiles) and install new software when required.

The Candidate:

• Strong analytical skills
• Good working knowledge of tech, hardware, and software
• Proactive and driven professional who enjoys working in a collaborative team

The Package:

• Basic salary: up to £35,000
• Hybrid working - 3 days onsite
• Comprehensive, tailored training with opportunities for paid certifications
• Life insurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.