Second Line Support

Digital Waffle; Derry/Londonderry; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where your hands-on experience will be valued. This role offers a supportive environment for growth, with responsibilities including installing and configuring systems, troubleshooting Windows environments, and deploying cloud services. You'll be part of a dynamic team committed to delivering exceptional customer support and implementing cutting-edge cybersecurity solutions. With hybrid working options and a focus on professional development, this is a fantastic opportunity to advance your career while making a real impact.

Benefits

End-of-Year Bonuses

Training & Certification Support

Mileage Reimbursement

Health Coverage

Birthday Off

Company-wide rewards scheme

Generous annual bonus structure

Death-in-service cover

Qualifications

• 3+ years of IT support experience with strong Windows knowledge.
• Proven ability to troubleshoot and configure cybersecurity tools.

Responsibilities

• Install and configure hardware/software for diverse clients.
• Support Windows servers and desktops, delivering excellent customer service.

Skills

IT Support

Windows Administration

Networking

Virtualization

Cloud Platforms

Customer Service

Tools

Microsoft 365

Azure

Intune

SharePoint

Hyper-V

VMware

Job description

Job Title: IT Support Technician

Location: Omagh (hybrid working available)

Salary: £28k - £34k

The Role

A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.

Benefits:

• End-of-Year Bonuses – Company-wide and performance-based.
• Training & Certification Support – Stay ahead of industry trends.
• Mileage Reimbursement – 33p per mile for travel.
• Health Coverage – Access to a health plan.
• Birthday Off – Enjoy your special day, paid.
• Hybrid working options, with flexibility when needed.
• Company-wide rewards scheme and generous annual bonus structure.
• Additional perks including birthday leave, health insurance, and death-in-service cover.
• Join a company that truly invests in your development — training provided and encouraged.

Key Responsibilities:

• Installing and configuring hardware/software on-site and remotely for a diverse client base.
• Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
• Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
• Implementing and supporting cutting-edge cybersecurity tools and network security systems.
• Delivering first-class customer support both remotely and face-to-face.
• Contributing to project planning, design, and technical documentation.

Key Requirements:

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
• Proven ability to install, configure, and troubleshoot cybersecurity products.
• Excellent communication and customer service skills.
• Full driving license with access to a vehicle (mileage reimbursed for site visits).

This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.

Interested in learning more or ready to apply?

Apply directly or send your CV to [e-mail]