Second Line Support

JR United Kingdom; Derry/Londonderry; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic technical team at a leading managed IT and cybersecurity services provider. This role as a Support Technician offers a fantastic opportunity for someone with hands-on IT experience to grow in a supportive, forward-thinking environment. You'll be responsible for installing and configuring hardware and software, supporting Windows servers and desktops, and deploying cloud services. With hybrid working options and a commitment to employee development, this is your chance to be part of a growing team that values its people and clients. Don't miss out on this exciting opportunity to advance your career!

Benefits

End-of-Year Bonuses

Training & Certification Support

Mileage Reimbursement

Health Coverage

Birthday Leave

Health Insurance

Death-in-Service Cover

Company-wide Rewards Scheme

Qualifications

• 3+ years of IT support experience with strong Windows and networking knowledge.
• Proven ability to troubleshoot and configure cybersecurity products.

Responsibilities

• Install and configure hardware/software for diverse clients.
• Support and troubleshoot Windows servers and desktops.
• Deliver first-class customer support remotely and in-person.

Skills

IT Support

Windows Servers

Networking

Virtualization

Cybersecurity Tools

Customer Service

Tools

Microsoft 365

Azure

Intune

SharePoint

Hyper-V

VMware

Job description

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Location: Omagh (hybrid working available)

The Role

A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.

• End-of-Year Bonuses – Company-wide and performance-based.
• Training & Certification Support – Stay ahead of industry trends.
• Mileage Reimbursement – 33p per mile for travel.
• Health Coverage – Access to a health plan.
• Hybrid working options, with flexibility when needed.
• Company-wide rewards scheme and generous annual bonus structure.
• Additional perks including birthday leave, health insurance, and death-in-service cover.
• Join a company that truly invests in your development — training provided and encouraged.

Key Responsibilities:

• Installing and configuring hardware/software on-site and remotely for a diverse client base.
• Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
• Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
• Implementing and supporting cutting-edge cybersecurity tools and network security systems.
• Delivering first-class customer support both remotely and face-to-face.
• Contributing to project planning, design, and technical documentation.

Key Requirements:

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
• Proven ability to install, configure, and troubleshoot cybersecurity products.
• Excellent communication and customer service skills.
• Full driving license with access to a vehicle (mileage reimbursed for site visits).

This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.

Interested in learning more or ready to apply?