Regional IT Support Specialist — Windows & Mac, 2nd Line

AECOM; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

AECOM is seeking an IT Support Specialist to join the Europe region, covering the Manchester office. The role focuses on second-line support for staff, handling hardware, software and OS issues across Windows and macOS, with Microsoft 365 knowledge and strong ticketing discipline.

You will also assist regional projects, travel to other UK and European sites as required, and collaborate with a vendor technician to ensure efficient service delivery.

Qualifications

• Experience in IT or technical support roles.
• Good knowledge of Windows 11 and macOS.
• Familiarity with Microsoft 365 applications.
• Knowledge of AD/Entra ID and ticketing systems.
• Strong communication and customer service skills.

Responsibilities

• Provide second-line IT support to staff in the Manchester office.
• Diagnose and resolve hardware, software and OS issues.
• Support Windows and macOS environments and Microsoft 365 apps.
• Escalate complex issues to senior IT staff or suppliers.
• Record, document and close tickets; report progress to the IT Delivery manager.

Skills

IT support

Windows 11

Microsoft 365

macOS

Customer service

Ticketing

AD/Entra ID

Education

CompTIA A+/Network+/Microsoft certs

Tools

Entra ID

Helpdesk ticketing

Job description

AECOM is seeking an IT Support Specialist to join the Europe region, covering the Manchester office. The role focuses on second-line support for staff, handling hardware, software and OS issues across Windows and macOS, with Microsoft 365 knowledge and strong ticketing discipline.

You will also assist regional projects, travel to other UK and European sites as required, and collaborate with a vendor technician to ensure efficient service delivery.