Seasonal Temp - Keyholder 21 hrs

NEOM Wellbeing; Guildford; On-site; GBP 9,100 - 12,000; Part time

Benefits offered by this job

Paid holiday pro rata

Free NEOM product monthly

Staff discount

Job summary

NEOM Wellbeing in Guildford is seeking a Seasonal Keyholder with a passion for customer service to support our festive store team. The role is 21 hours a week, through the busy Christmas period, with weekday and weekend availability including late nights.

You will open and close the store, drive sales, deliver an exceptional customer journey, assist with stock and housekeeping, and work as part of a positive, resilient team aligned to our brand values.

Qualifications

• Previous keyholder or retail supervisory experience is essential, as you’ll support with opening/closing the store.
• You must be available to work weekdays and weekends throughout the contract, including late nights.

Responsibilities

• Drive forward sales, KPIs and company objectives.
• Deliver an exceptional NEOM Wellbeing customer journey with each visitor, using open questions and product demonstrations.
• Assist with stock management, unloading deliveries, restocking the counter, and housekeeping.
• Ensure timely attendance to shifts and maintain brand standards.
• Be a team player and uphold visual merchandising standards.

Skills

Customer service

Retail sales

Teamwork

Availability

Job description

We're looking for a Seasonal Keyholder with a passion and flair for customer service to join our Guildford store team over the festive season, our busiest trading period of the year for 21 hours a week, until beginning of January.

We want people who pride themselves on giving every customer an exceptional experience that is welcoming, genuine and in line with our brand values. A passion for the health or beauty industry would be a real bonus.

You'll work well as part of a team, thrive under pressure and stay positive and professional when things change quickly. That happens a lot at Christmas!

Previous keyholder or retail supervisory experience is essential, because you'll be supporting with opening and closing the store from early on.

Availability: You must be available to work weekdays and weekends throughout the contract, including late nights.

Why NEOM Wellbeing?

We are proud to have been recognised by The Sunday Times as one of the Best Places to Work two years running, and it is something we work hard to deserve. NEOM Wellbeing is a B Corp certified business on a mission to supercharge the wellbeing of our communities and our planetwith 100% natural fragrances, and we bring that same energy to looking after our own people.

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do

• Drive forward sales, KPIs and company objective
• Carry out an exceptional NEOM Wellbeing customer journey with every customer to include open questions, wellbeing discovery tests and product demonstrations
• Support with stock management, unloading deliveries, restocking the counter etc.
• Ensure excellent timeliness and attendance to your shifts
• Always maintain company standards (housekeeping, cleanliness and visual merchandising)
• Be a team player!

• TIME TO CHILL - paid holiday, pro rata to your hours and contract length
• NEOM GOODIES - a free NEOM product each month you're with us, plus staff discount. Perfect timing for your Christmas shopping!