Seasonal Service Advisor

END; Glasgow; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee Assistance Programme

Healthcare Cashback Plan

Moments that matter gifts

Generous staff discount

Professional development opportunities

Job summary

END. Store on Ingram Street in Glasgow seeks a confident Seasonal Service Advisor to engage with customers, build relationships, and deliver personalised luxury service during the November and December period.

You will support the store team, drive sales, and uphold high service standards across 3 floors and 250+ brands. The role requires flexibility to work weekends and evenings during the holiday rush, with opportunities to develop within a dynamic, customer-focused team in a leading fashion

Qualifications

• Experience in a customer-facing role, ideally within luxury fashion or related industry.
• Ambition within Retail – potential for growth within the business.
• Sociable and charismatic with the ability to engage all customer types.
• Excellent written and verbal communication skills.

Responsibilities

• Network with the END. customer base to develop new relationships and exceed sales targets.
• Support the store team to maximise sales and raise the company profile.
• Demonstrate exemplary service techniques as a standard practice.
• Understand store processes behind services and procedures.
• Maintain product knowledge and merchandising standards, replenish stock, and follow VM guidelines.
• Share knowledge of products and industry with customers.
• Handle financial transactions accurately and professionally.

Skills

Customer service

Sales skills

Communication

Luxury fashion knowledge

Job description

SEASONAL SERVICE ADVISOR - FULL-TIME, TEMPORARY - GLASGOW

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

The END. Store on Ingram Street has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. Spanning 3 floors and representing over 250+ brands we want an ambitious and energetic individual, who is accustomed to troubleshooting and problem solving, motivating and developing a large diverse team and unconditionally supporting a dynamic and forward thinking Store Manager.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

This role is seasonal, therefore you must be fully flexible to work weekends and evenings and must be available for over November and December.

Here’s a breakdown of what you’ll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we’re looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 40 Hours per week
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more...

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.