Seasonal Sales Assistant

LUSH; Northern Ireland; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Bonuses

Training and development

Living Wage hourly rate

Job summary

LUSH in the United Kingdom is hiring a Sales Assistant to welcome customers and deliver a fun, engaging shopping experience. You’ll use product knowledge to tailor recommendations, run product demonstrations and on-skin demos while hosting parties and workshops.

The role is fast-paced, target-driven and offers flexible shifts with a Living Wage hourly rate and bonus potential. Training and development opportunities are provided to grow your skills, and you’ll work closely with a supportive team

Qualifications

• Customer service-focused approach with 5-star experiences.
• Strong product knowledge and upselling ability.
• Ability to engage customers in a fast-paced retail env.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs and offer product demos.
• Provide tailored samples and exceptional service.
• Deliver a 5-star experience with on skin demos and pampering.
• Help host external and in-store events and parties.
• Keep the shop floor clean, tidy and visually appealing.
• Support sales targets by promoting products with the team.
• Manage stock levels and ensure shelves are well-stocked.
• Control store costs such as product waste.
• Participate in ongoing training and development.
• Collaborate to foster an inclusive, respectful environment.

Skills

Customer service

Product knowledge

Team player

Job description

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalized recommendations, perform product demonstrations and on skin demos as well as hosting parties and bath bomb workshops. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills. This role is a fast paced, communication based role- it requires constant connection with the public, in a busy shop with music playing and games going on around you. It is a target based and competitive role, involving consistent feedback from management. Please consider the compatibility of this with your own individual attributes and ensure you believe you are suitable to the requirements before applying.

The Contract: This is a temporary contract, the end date is December 31st.

Key Information

Hours available: 12-24 hour contracts available, with overtime opportunities.

Application Deadline: 13.11.26

Trial Shifts: ongoing from 14.11.26

Training and Start date: ongoing from 23.11.26

Please note: We may close this vacancy early if we receive an overwhelming response.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Give customers the 5 star customer experience they're used to with our on skin demos and create a pampering experience.
• Assist in hosting external and in-store events and parties providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment for all

Skills, Knowledge and Expertise

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every consultation and party.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.