Sales Assistant

LUSH; West of England; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Bonuses

Job summary

LUSH is seeking a Sales Assistant to welcome customers, provide personalised recommendations, and support in-store events. You’ll work up to 20 hours per week, with shifts that fit you and a living-wage hourly rate.

You’ll join a team dedicated to exceptional service, product knowledge, and a friendly, inclusive shopping experience. Full training is provided, with performance bonuses and opportunities to develop your skills in a fast-paced retail environment.

Qualifications

• Passion for delivering excellent customer service and creating memorable shopping experiences.
• Ability to work with a team to achieve store goals and maintain a positive store culture.
• Strong communication to connect with customers, colleagues, and managers.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs and offer personalised recommendations and product demonstrations.
• Deliver exceptional service using product knowledge and tailored samples.
• Assist in hosting in-store events to enhance the customer experience.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products creatively as part of the team.
• Manage stock levels and ensure shelves are well-stocked for customers.
• Help control store costs, such as reducing waste and optimizing stock usage.
• Participate in ongoing training to develop product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment.

Skills

Customer service

Teamwork

Communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

Hours available: up to 20 hours per week

Application Deadline: 13/11/2026

Interview Date: Ongoing from 06/11/2026

Start Date: 15/11/2026

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.