Seasonal Retail Host: Guest Joy + Merlin Perks

Merlin Entertainments; Warwick; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Monthly bonus based on guest満足度

25% discount in our retail shops and餐厅

40% off LEGO online

Merlin Magic Pass — free tickets to全世界

Employee pricing up to 55% off cinema

Job summary

Merlin Entertainments at Warwick Castle is seeking a Seasonal Retail Host to welcome guests across multiple retail units and help maintain stock and presentation. You will encourage product purchases and provide friendly, informative service within a 64‑acre site.

This fixed-term role runs until 3 January 2027, with shifts from 5 to 40 hours per week. Weekend, holiday, and evening shifts are available, including Halloween and Christmas periods. Inductions on 17th & 18th October.

Qualifications

• Have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have passion for our brand
• Have a keen eye for detail
• Be able to clearly communicate to our guest and your colleagues
• Most importantly have fun at work to create memorable experiences

Responsibilities

• Greet guests with a warm welcome and assist across retail outlets
• Keep shelves stocked and shop presentation up to standard
• Suggest products and assist with customer queries to drive sales
• Deliver world‑class customer service and help us hit daily targets

Skills

Customer service

Communication

Attention to detail

Brand passion

Willingness to learn

Fun at work

Job description

Merlin Entertainments at Warwick Castle is seeking a Seasonal Retail Host to welcome guests across multiple retail units and help maintain stock and presentation. You will encourage product purchases and provide friendly, informative service within a 64‑acre site.

This fixed-term role runs until 3 January 2027, with shifts from 5 to 40 hours per week. Weekend, holiday, and evening shifts are available, including Halloween and Christmas periods. Inductions on 17th & 18th October.