Seasonal Customer Service Advisor

Whittard of Chelsea; Abingdon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Up to 50% store discount on Whittard产品

Monthly product allowance

Job summary

Whittard of Chelsea is seeking a Seasonal Customer Service Advisor for our Milton Park, Abingdon office. The role runs Oct 1 to Dec 31 and also Jan 7, with full onsite hours 9-5 and overtime potential. You will answer calls, emails, and chats from customers across the UK, take orders, and upsell using product knowledge.

You should be experienced in customer service, an excellent communicator, and a true team player who stays calm under pressure during our busy festive period.

Qualifications

• Experienced in customer service across contact centre, retail, or hospitality.
• Great written and spoken communication skills.
• Calm, confident, and able to juggle multiple tasks.
• Detail-focused with strong organisational skills.
• A real team player who thrives in a fast-paced environment.
• Minimum GCSE Grade B in English and Maths is required.

Responsibilities

• Answer calls, emails, and live chats from customers across the UK and beyond.
• Take phone orders with a friendly and professional approach.
• Use product knowledge to make tailored recommendations and upsell.
• Handle queries and complaints with patience and efficiency.
• Log queries accurately and keep systems up to date.
• Work closely with your team to keep response times sharp and customer satisfaction high.

Skills

Customer service

Communication

Multitasking

IT literacy

Team player

GCSE English & Maths B

Education

GCSE English & Maths (B)

Tools

CRM systems

Job description

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. TheSeasonal Customer Service Advisor is an exciting opportunity to be part of this journey join the Customer Service team at ourMilton Park, Abingdon office.

• Contract dates: 1st October 2026 – 31st December 2026 and 1st October 2026 – 7th Jan 2027
• Working hours: Fully onsite at our Milton Park office, 9-5pmwith the opportunity for overtime.
• Saturdays: You’ll be required to work Tuesday - Saturday from the 23rd November onwards during this period.
• Festive availability: You’ll also need to be available to work throughout the key Christmas trading period, including Christmas Eve and New Years Eve

Responsibilities

• Answering calls, emails, and live chats from customers across the UK and beyond.
• Taking phone orders with a friendly and professional approach.
• Using your product knowledge to make tailored recommendations and upsell.
• Handling queries and complaints with patience, empathy, and efficiency.
• Logging queries accurately and keeping our systems up to date.
• Working closely with your team to keep response times sharp and customer satisfaction high.

You’ll be a true brand ambassador, making sure every interaction reflects our warm, thoughtful service.

About You

• Experienced in customer service (contact centre, retail, or hospitality).
• A great communicator – both written and spoken.
• Calm, confident, and able to juggle multiple tasks.
• Detail-focused with strong organisational skills.
• IT literate and comfortable working with customer databases.
• A real team player who thrives in a fast-paced environment.
• Minimum GCSE Grade B in English and Maths is required.
• Up to 50% store discount on Whittard products.
• Monthly product allowance.
• A friendly, welcoming workplace during our most exciting time of year.

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at [e-mail]. We'll be happy to support you.