Sales Advisor - Trafford Centre, Manchester

Whittard of Chelsea; Stretford; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Up to 50% store discount

Monthly product allowance

Wellbeing support

Opportunities to learn, develop, and a

Whittard community

Job summary

Whittard of Chelsea is seeking a passionate Sales Advisor for our store in the UK. You will deliver warm, confident customer service, help visitors find the perfect brew, and handle tills and stock replenishment during busy periods.

Flexibility is valued: weekend shifts and busy trading days, with opportunities to learn and grow alongside a friendly team. Perks include up to 50% store discount, monthly product allowance, wellbeing support, and a connected Whittard community.

Qualifications

• Experience in a fast-paced retail or customer-facing role.
• Excellent communication skills and a friendly, approachable style.
• Confidence working under pressure while maintaining high service standards.
• Flexibility to work weekends and busy trading days.

Responsibilities

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew.
• Proactively engage customers, offering tastings and personalised recommendations, even during busy periods.
• Support the team by managing tills, replenishing stock, and keeping the store welcoming and organised.
• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere.
• Adapt quickly to changing priorities and busy trading times with a can-do attitude.

Skills

Customer service

Communication

Flexible hours

Team player

Job description

Job Introduction

Since 1886, Whittard of Chelsea has been crafting extraordinary tea, coffee, and hot chocolate experiences. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. We’re looking for an enthusiastic Sales Advisor to join our store team.

If you’re energetic, customer-focused, and thrive in fast-paced environments, this is your chance to make a real impact.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of minimum of 2 days.

What You’ll Do

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew
• Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods
• Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised
• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere
• Adapt quickly to changing priorities and busy trading times with a can-do attitude

What We’re Looking For

You’ll be great in this role if you have:

• Previous experience in a fast-paced retail or customer-facing role
• Excellent communication skills and a friendly, approachable style
• Confidence working under pressure while maintaining excellent service standards
• Flexibility to work a variety of shifts, including weekends and busy trading days

Why Work with Whittard?

Whittard stores are more than just retail spaces - they’re places of warmth, creativity and connection. You'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.

You’ll Also Enjoy

• Up to 50% store discount - discover your new favourites
• Monthly product allowance - a little perk with every pay cheque
• Wellbeing support and family-friendly policies
• Opportunities to learn, develop, and connect with our wider Whittard community