Customer Service Advisor FTC

Whittard of Chelsea; Milton; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Up to 50% store discount on Whittard產品

Monthly product allowance

Job summary

Whittard of Chelsea is seeking a Seasonal Customer Service Advisor to join our Milton Park office. You will handle calls, emails and live chats from customers across the UK, taking orders with a friendly, professional approach.

The role requires strong communication, IT literacy, and the ability to work in a fast-paced environment during the festive period, including Christmas Eve and New Year's Eve. Overtime opportunities are available.

Qualifications

• Experienced in customer service (contact centre, retail, or hospitality).
• Great written and spoken communication skills.
• Calm, confident, and able to juggle multiple tasks.
• Detail-focused with strong organisational skills.
• IT literate and comfortable working with customer databases.
• GCSE Grade B in English and Maths is required.

Responsibilities

• Answering calls, emails, and live chats from customers across the UK and beyond.
• Taking phone orders with a friendly and professional approach.
• Using product knowledge to provide tailored recommendations and upsell.
• Handling queries and complaints with patience and efficiency.
• Logging queries and keeping systems up to date.
• Working with the team to keep response times sharp and customer satisfaction high.

Skills

Customer service experience

Strong communication

IT literacy

Team player

Education

GCSE English & Maths (grade B)

Tools

CRM systems

Job description

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Seasonal Customer Service Advisor is an exciting opportunity to be part of this journey join the Customer Service team at our Milton Park, Abingdon office.

• Contract dates: 1st October 2026 – 31st December 2026 and 1st October 2026 – 7th Jan 2027
• Working hours: Fully onsite at our Milton Park office, 9-5pmwith the opportunity for overtime.
• Saturdays: You’ll be required to work Tuesday - Saturday from the 23rd November onwards during this period.
• Festive availability: You’ll also need to be available to work throughout the key Christmas trading period, including Christmas Eve and New Years Eve

Responsibilities

• Answering calls, emails, and live chats from customers across the UK and beyond.
• Taking phone orders with a friendly and professional approach.
• Using your product knowledge to make tailored recommendations and upsell.
• Handling queries and complaints with patience, empathy, and efficiency.
• Logging queries accurately and keeping our systems up to date.
• Working closely with your team to keep response times sharp and customer satisfaction high.

You’ll be a true brand ambassador, making sure every interaction reflects our warm, thoughtful service.

About You

• Experienced in customer service (contact centre, retail, or hospitality).
• A great communicator – both written and spoken.
• Calm, confident, and able to juggle multiple tasks.
• Detail-focused with strong organisational skills.
• IT literate and comfortable working with customer databases.
• A real team player who thrives in a fast-paced environment.
• Minimum GCSE Grade B in English and Maths is required.
• Up to 50% store discount on Whittard products.
• Monthly product allowance.
• A friendly, welcoming workplace during our most exciting time of year.

Ready to Make the Season Bright?

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We’re committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we’re passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at [e-mail]. We'll be happy to support you.