Seasonal Client Support Associate — Flexible Schedule & Growth

Jackson Hewitt; Leicester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet clients and provide essential support at our offices. You will actively engage with clients, confirm appointments, and follow up with past and potential clients to ensure a smooth experience.

The role emphasizes excellent communication, a customer-focused approach, and opportunities to learn and grow within the organization. Multiple shift options with flexible scheduling are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and be the friendly face for visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Contribute to a positive client journey and experience.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet clients and provide essential support at our offices. You will actively engage with clients, confirm appointments, and follow up with past and potential clients to ensure a smooth experience.

The role emphasizes excellent communication, a customer-focused approach, and opportunities to learn and grow within the organization. Multiple shift options with flexible scheduling are available.