Seasonal Beauty Brand Ambassador | Customer Experience Pro

THG; Altrincham; On-site; GBP 12,000 - 18,000; Part time

Job summary

THG is seeking Brand Ambassadors to deliver world-class customer service and product knowledge across our beauty portfolio. You will tailor consultations to each customer, creating a warm, welcoming environment and guiding them through a seamless journey from greeting to purchase.

This seasonal, part-time role requires a positive, professional, and energetic team member who can work weekends and holidays. Beauty retail experience is preferred, and you will engage with events to promote leading

Qualifications

• Experience in customer service is essential.
• Retail or beauty experience is preferred but not essential.
• Available for weekends and bank holidays.

Responsibilities

• Provide world class customer service and product knowledge to all customers.
• Build relationships using CRM to tailor the shopping experience.
• Create a welcoming environment and seamless customer journey from welcome to checkout.
• Resolve queries promptly and professionally to ensure satisfaction.
• Support events both internal and external.

Skills

Customer service

Sales oriented

CRM usage

Tools

CRM

Job description

THG is seeking Brand Ambassadors to deliver world-class customer service and product knowledge across our beauty portfolio. You will tailor consultations to each customer, creating a warm, welcoming environment and guiding them through a seamless journey from greeting to purchase.

This seasonal, part-time role requires a positive, professional, and energetic team member who can work weekends and holidays. Beauty retail experience is preferred, and you will engage with events to promote leading