Beauty Brand Ambassador

THG; Altrincham; On-site; GBP 12,000 - 18,000; Part time

Job summary

THG is seeking Brand Ambassadors to deliver world-class customer service and product knowledge across our beauty portfolio. You will tailor consultations to each customer, creating a warm, welcoming environment and guiding them through a seamless journey from greeting to purchase.

This seasonal, part-time role requires a positive, professional, and energetic team member who can work weekends and holidays. Beauty retail experience is preferred, and you will engage with events to promote leading

Qualifications

• Experience in customer service is essential.
• Retail or beauty experience is preferred but not essential.
• Available for weekends and bank holidays.

Responsibilities

• Provide world class customer service and product knowledge to all customers.
• Build relationships using CRM to tailor the shopping experience.
• Create a welcoming environment and seamless customer journey from welcome to checkout.
• Resolve queries promptly and professionally to ensure satisfaction.
• Support events both internal and external.

Skills

Customer service

Sales oriented

CRM usage

Tools

CRM

Job description

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. Service

• Provides world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
• Support and be involved in events internally and externally.

Sales

• Achieve personal set goals and KPI's
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.

Operational Excellence

• Always a positive, professional and dynamic team member.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintain VM of all brands
  Beauty retail experience preferred but not essential
• Strong passion for beauty and customer service essential
• An 'always on' approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Strong communication skills
• Full availability including weekends and bank holidays is imperative
• PLEASE NOTE -This role is a Seasonal Temp Position, we have positions available from10hrs - 15hrs, to be discussed further at Interview depending on availability

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?, Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. Life at THG Beauty We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.