Beauty Brand Ambassador | LOOKFANTASTIC Store

Thg Plc; Altrincham; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

THG Plc, operating LOOKFANTASTIC Store in Altrincham, seeks a Beauty Brand Ambassador to deliver world-class customer service and expert beauty knowledge. You will tailor consultations to each customer, ensuring a delightful, seamless shopping experience within a vibrant beauty environment.

Ideal candidates show a passion for beauty, strong product knowledge, and an adaptable, always-on attitude. Weekend and holiday availability is essential for this role at LOOKFANTASTIC Store.

Qualifications

• Experience in beauty retail is preferred but not essential.
• Strong passion for beauty and customer service is essential.
• An 'always on' approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Full availability including weekends and bank holidays is imperative.

Responsibilities

• Provide world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRM to ensure tailored shopping experiences.
• Create a welcoming environment with a seamless customer journey from welcome to checkout.
• Resolve customer queries promptly and professionally to maintain high satisfaction.
• Support and be involved in events internally and externally.
• Aim to meet personal targets and KPI goals.
• Drive sales through excellent service and deliver on loyalty, service, and appointment targets.
• Maintain store standards and top hygiene across all areas.

Skills

Beauty retail

Customer service

Communication

Flexibility

Beauty knowledge

Job description

Beauty Brand Ambassador | LOOKFANTASTIC Store

Division

THG Beauty

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

LOOKFANTASTIC

Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.

We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin,with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Beauty Brand Ambassador

Location: LOOKFANTASTIC Store | Altrincham

Hours: Up to 15 hours a week available

Role Description

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities .

Service

• Provides world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRMto ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
• Support and be involved in events internally and externally.
• Achieve personal set goals and KPI's
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.

Operational Excellence

• Always a positive, professional and dynamic team member.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintain VM of all brands

Experience/Skills:

• Beauty retail experience preferred but not essential
• Strong passion for beauty and customer service essential
• An 'always on' approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Full availability including weekends and bank holidays is imperative

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.