Activities Assistant

NWG (Northumbrian Water Group); Hexham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Northumbrian Water is seeking a motivated individual to join the busy team at Kielder Waterside Park's leisure site. You will deliver high-quality activities to guests and provide outstanding customer service, including lifeguard cover and swimming pool management, while promoting other facilities.

Role requires a safety-critical designation; pre-employment drug and alcohol screening will apply before/start date, with testing potentially before or within four weeks of start.

Qualifications

• Experience in customer service facing roles.

Responsibilities

• Provide lifeguard cover for the pool.
• Maintain water quality and safety checks.
• Clean and maintain equipment and facilities.
• Promote other leisure facilities to guests.

Skills

Customer service

Job description

About the role

We are currently looking for a motivated individual to work alongside the busy team at our award winning Leisure site at Kielder Waterside Park.

Job Description

We are currently looking for a motivated individual to work alongside the busy team at our award winning Leisure site at Kielder Waterside Park.

The successful candidate will be required to deliver high quality activities to our guests and also deliver excellent customer service. Duties will include lifeguard cover for our pool, maintaining equipment, cleaning, equipment safety checks as well as other onsite checks. You will also be required to help with the management of the swimming pool by maintaining water quality and promote all commercial facilities within the leisure department to guests.

Please note – This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

About You

You’ll have the knowledge and experience of working in a customer service facing role and giving our guests a unique customer experience.

We’ll give you the training and support you need to develop skills and awareness of working within the leisure industry however, we are looking for you to be a people person with the passion to provide amazing customer service. We want someone with an energetic can do attitude, a strong desire to learn and work as part of an award winning team.

Here at Northumbrian/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

About Us

Kielder Water & Forest Park is unique. The fourth largest place in the world with Dark Sky Status, Northern Europe’s largest man-made lake and England’s largest working forest. It’s the best place for an escape to the great outdoors.

As well as our location, our people are what makes us who we are. Many employees within our teams have lived in the area for years and know everything there is to know about what you can do and see and the history. Their knowledge is unrivalled and proves invaluable to visitors.

Kielder Waterside sits within the larger Kielder Water & Forest Park. The Park is ran by a number of stakeholders and partners. Our aim is to give our guests a special and unique experience and create amazing memories that will last a lifetime.

We are part of Northumbrian Water who are more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.

We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and waste water services.