Sea & Air Freight Exports Forwarding Specialist

Freight Personnel; Dudley; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Excellent bonus scheme

Bonus for new business

Pension

Private health care

20 days holiday

Job summary

Freight Personnel in Dudley is seeking a Sea & Air Freight Exports Forwarding Operator to join the busy forwarding team. You will handle sea and air exports, manage bookings, liaise with lines, consolidators and agents, and use the Boxtop system to keep operations moving smoothly.

The role requires experience in freight exports, excellent attention to detail and customer service, with strong communication and problem-solving skills.

Qualifications

• Experience handling Sea and Air freight exports.
• Excellent attention to detail and customer service skills.
• Strong verbal and written communication; able to build rapport by phone.

Responsibilities

• Handle Sea and Air freight exports, including FCL/LCL and air freight.
• Receive and manage freight bookings.
• Liaise with shipping lines, consolidators and air freight agents.
• Utilise Boxtop system for operations.
• Resolve problems including delays and vessel details; source alternatives when needed.
• Track jobs and maintain proactive customer communication.
• Ensure high-quality data input into bespoke program.

Skills

Sea freight

Air freight

Customer service

Attention to detail

Communication

Problem solving

Planning

Tools

Boxtop system

Job description

Freight Personnel in Dudley is seeking a Sea & Air Freight Exports Forwarding Operator to join the busy forwarding team. You will handle sea and air exports, manage bookings, liaise with lines, consolidators and agents, and use the Boxtop system to keep operations moving smoothly.

The role requires experience in freight exports, excellent attention to detail and customer service, with strong communication and problem-solving skills.