Non-Financial Risk and Control Manager (12 Month FTC)

Santander Consumer (UK) plc; Redhill; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Private medical cover

Annual bonus

Gym passes for leisure activities

Employee assistance programme

Job summary

Santander Consumer (UK) plc seeks a Non-Financial Risk & Control Manager in Redhill on a 12-month Fixed Term Contract. The role involves managing risks and controls, overseeing a small team, and ensuring compliance with company policies. Candidates should have experience in risk functions and strong communication skills. This hybrid position requires three days a week in the office with a competitive salary of £70,000–£75,000 and benefits including a bonus, medical cover, and gym passes.

Qualifications

• Minimum of 3 years’ experience in a Risk and Control environment.
• Experience in Financial Services is preferred.
• Strong PC software skills for documentation and presentations.

Responsibilities

• Manage the Non-Financial Risk team daily.
• Track and oversee non-financial risk appetite.
• Prepare management information for committees.
• Support investigations and incident management.

Skills

Risk analysis

Communication skills

Project management

Attention to detail

Education

Relevant industry qualification

Tools

Risk management tools

PC software

Job description

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are pleased to share that we are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract.

Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities

• Managing the Non-Financial Risk team on a daily basis including through appropriate planning
• Oversight, tracking and ownership of the risk appetite for non-financial risks
• Preparation and presentation relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group
• Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives
• Oversight and approval within mandated level of Risk Acceptance requests
• Monthly preparation and presentation of relevant management information to relevant committees
• Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora
• Incident Management – supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK
• Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements
• Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance

Technical Knowledge

• Maintain up-to-date awareness of all relevant SCUK policies and processes.
• Possess a relevant industry qualification with at least 3 years’ experience in a Risk and Control environment.
• Act as the SME in regard to risk related management tools

Stakeholder Engagement

• Establish sound working relationships with all areas of the business
• Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid)
• Maintain relationships with Heads of Department, Senior Management and Directors
• Work with stakeholders across the business to review and identify SCUK’s top risks under the Risk and Control Self-Assessment program (RCSA)

Communication and Reporting

• Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types
• Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners

Outsourced Oversight

• Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against KPIs and SLAs are delivered and contractual obligations are verified and audited

Risk

• Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalating to Senior Managers or Fora as necessary
• Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework

Controls

• Responsible for the management of designing, implementing and performing second line internal controls

What we’re looking for

• Work experience in a similar role within a Risk function (ideally within Financial Services)
• Experience of managing projects and progressing activity to meet required timeframes and company objectives
• Good and demonstrable communication skills
• Able to establish and maintain good relationships with levels across the business
• Attention to detail, well organised and self-motivated
• Ability to analyse, enquire and challenge information
• Willingness to learn with an open mind to challenge existing procedures
• Risk analysis experience within Financial Services (desirable – not essential)
• A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable – not essential)
• Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable – not essential)

Benefits

• Competitive salary of £70,000–£75,000 (dependent on skills & experience)
• Annual bonus based on personal and company performance
• Private medical cover
• Employee assistance programme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know

• The hours for this role are 09:00–17:00 across Monday to Friday

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.